Snr Analyst, Application Performance Management

Maybank; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Maybank invites applications for a Performance Management – Tools role focused on monitoring IT services for Malaysia and regional sites. You will implement monitoring initiatives, manage projects to deliver outcomes on time, and liaise with service owners to adopt new performance technologies.

Qualified candidates bring strong analytical skills, IT infrastructure experience, and knowledge of APM, with a proactive approach to learning and problem solving.

Qualifications

• Technical skills on infrastructure, systems and applications.
• Strong analytical, logical thinking and problem solving skills.
• Experience with Application Performance Management (APM) and stakeholder communication.

Responsibilities

• Performance monitoring: implement and optimize monitoring definitions.
• Project management: deliver initiatives on schedule with allocated resources.
• Governance/Compliance: follow bank policies and processes.
• Collaborate with service owners and explore new monitoring technologies.
• Provide reports on service availability and performance.

Skills

APM knowledge

Analytical skills

Scripting (shell, bash, perl)

Education

Degree in Information Technology or Computer Science

Tools

Ansible

Chef

Job description

To ensure all monitoring system under purview is up and running optimal. Create, amend and remove monitoring definitions based on technology and infrastructure needs.

Execute implementation of performance monitoring related initiatives and projects for IT systems and services to meet the needs of the business applications. These initiatives cover services deployed for Malaysia and regional sites.

Assist in research and development of monitoring solutions & tools to identify technologies related to performance management that would bring value to the bank

PART 3: KEY ACCOUNTABILITIES & OUTCOMES It pertains to what are the main areas in which a job must achieve end-results to achieve the purpose. Maximum of 8 Key Accountabilities only. Principal Accountabilities Describe the key activities that you are expected to achieve. Start with the most important Outcomes/ deliverables targeted Major Challenges in achieving the outputs Accountability Supporting Activities Outcome/ deliverables Challenges

Performance monitoring

Execute implementation of performance related initiatives and measures of the IT services to ensure IT services are available as required that meets the needs of the business

Liaison with service owners on embracing adoption of new and emerging performance monitoring technologies and products, services, methods and techniques

Execute entire process of monitoring configuration

Execute monitoring, analysis and continuous fine tuning of performance metrics upon request from service owner

Execute support and maintenance of performance monitoring to cater changes in monitoring configuration

Execute monitoring solutions with Product line and application stakeholder

Assist in managing capacity of performance monitoring platform to ensure the availability and expansion

Perform pre-requisition checks prior the configuration and approval.

Perform new patches and upgrade to improve, optimized and provide new features

All configuration items are monitored

Monitoring system is bug free, new features, optimum performances.

Provide comprehensive and innovate monitoring solution

Provides statistic to the engineers and system owners on their system performance and uptime

Assist in the execution of performance monitoring

Liaison with the service owners to proactively manage the performance of the IT services, 24X7

Require skill in writing scripts (shell, bash, perl, etc.) to execute monitoring tasks that are out of the scope and to expand the capabilities of the monitoring systems

JOB DESCRIPTION

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Maintain the health of the environment by keeping the environment with current upgrades and patches and troubleshoot issues associated with performance monitoring tools

Provide monitoring solution for non-supported platform or out of scope environment

Provide reports to Operational and Technical department on the service availability and performance upon request

Participate in troubleshooting and analysis processes during the production issues.

Project Management

Execution of projects to be on schedule, within timeline and with the allocated resources

Produce reports and updates of project status

Coordinate issues that requires escalation with external/internal parties

Execute performance related projects to deliver the desired results on schedule.

Keeping abreast of industry changes in terms of innovation and best practices

Assist in exploring new and emerging performance monitoring technologies and products, services, methods and techniques

Attend seminars , conferences

Enhancement of current tools and introduce new tools for monitoring

Assist in identification of new and emerging performance monitoring technologies and products, services, methods and techniques and the assessment of their relevance and potential value.

Governance/

Compliance

Follow up on actions to resolve issues identified

Comply to bank’s policy and processes

JOB DESCRIPTION

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PART 4: EDUCATION, EXPERIENCE, CERTIFICATIONS, SPECIFIC SKILLS & COMPETENCIES State the acceptable requirement for the job in terms of education, professional experience, certifications and job specific skills & competencies for satisfactory performance of the job. EDUCATION Key-in the required educational background / level required for the Job

Degree in Information Technology or Computer Science EXPERIENCE Key-in the required experience/s for the job and specific number of years (if any)

< 3yrs 3-5yrs 6-10yrs > 10yrs

Minimum 5 - 8 years experiences in Windows/LINUX/Database server in Virtualized environment and familiarity with Network equipment such as Router, Switch, Load Balancer & Appliance.

< 3yrs 3-5yrs 6-10yrs > 10yrs

Configuration Management tools, i.e Ansible, Chef

< 3yrs 3-5yrs 6-10yrs > 10yrs

Understanding and experience in Network such as DNS, DHCP, SNMP, IPTABLES, FIREWALL and TCPIP CERTIFICATIONS/REGULATORY CERTIFICATIONS Key-in any certification/s required for the job (if any)

ITIL

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED Key-in (if any) Job Specific Skills and Competencies required not mentioned in the Skills Family Competency Framework.

Technical skills on infrastructure, systems and applications.

Strong analytical, logical thinking and problem solving skills.

Possess experience and knowledge in Application Performance Management (APM). Communication skills with stakeholders from technical and business background.

Self-starter with the initiative to learn and excel.