Senior Analytics & Insights Leader

TDCX, Inc.; Kuala Lumpur; Vor Ort; MYR 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Recognition programs

Learning & development plans

Positive work culture

Direct public transport access

Flexible working arrangements

Coaching and mentoring

Global company with awards

Zusammenfassung

TDCX, Inc. in Kuala Lumpur is seeking a data analytics professional to transform raw data into actionable insights for performance and staffing decisions. You will prepare routine KPI reports and dashboards, enabling smarter business choices across call center operations.

Required are 2+ years of experience and strong skills in Tableau/Power BI, Excel, and data storytelling. The role offers a dynamic work environment with growth opportunities and comprehensive benefits.

Qualifikationen

• Advanced/Higher/Graduate Diploma or higher; Bachelor's, Postgraduate Diploma or Professional Degree.
• At least 2 years of relevant work experience.
• Extensive practical knowledge in importing data for reports; Tableau and Power BI.
• Experience overseeing design, development, and implementation of contact centre operations.

Aufgaben

• Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis.
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on KPIs and other key data.
• Perform market analysis in supporting business decision making.
• Runs and analyzes reports with recommendations for staffing adjustments to meet productivity goals.
• Review and analyze the effectiveness of existing systems and develop strategies for improvement.
• Analyze and present data in dashboards or files to aid timely decision making and optimize processes.
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines.
• Any other duties to support the Quality Management System of TDCX.

Kenntnisse

Data reporting

Tableau

Power BI

Excel pivots & formulas

Ausbildung

Advanced/Higher/Graduate Diploma or higher (Bachelor’s/PG/Professional degree)

Tools

Tableau

Power BI

Jobbeschreibung

TDCX, Inc. in Kuala Lumpur is seeking a data analytics professional to transform raw data into actionable insights for performance and staffing decisions. You will prepare routine KPI reports and dashboards, enabling smarter business choices across call center operations.

Required are 2+ years of experience and strong skills in Tableau/Power BI, Excel, and data storytelling. The role offers a dynamic work environment with growth opportunities and comprehensive benefits.