Senior Business Analytics Pro - Flexible, Impactful Insights

TDCX; Malaysia; Remote; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Social security

Flexible hours

World-class workspace

Job summary

TDCX seeks an analytics and reporting professional to deliver business insights through metrics and KPI dashboards. You will develop daily, weekly, and monthly reports, analyze variance, and support decision-making for call center operations. Strong data skills and English communication are essential.

Join a global BPO leader with world-class spaces and a focus on career growth. The role emphasizes accuracy, initiative, and the ability to work under pressure while collaborating with

Qualifications

• Advanced/Higher/Graduate Diploma or higher in any field.
• 2+ years of working experience in analytics or reporting in a call center or BPO environment.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas.
• Experience overseeing the design, development, and implementation of contact centre operations.
• Strong ability to prioritize and complete tasks under tight deadlines.
• Excellent verbal and written communication in English and local language.

Responsibilities

• Provide business insight through metrics, reporting, and variance analysis from in-depth data.
• Prepare and analyze daily, weekly, and monthly reports and KPI presentations for call center programs.
• Support market analysis to aid business decision making.
• Run and analyze reports, recommending staffing adjustments to meet productivity goals.
• Review and optimize existing systems and develop strategies to leverage them better.
• Present data in dashboards or automated files to aid timely decision making.

Skills

Data analysis

Reporting

KPI reporting

English communication

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Tools

Tableau

Power BI

Excel

Job description

TDCX seeks an analytics and reporting professional to deliver business insights through metrics and KPI dashboards. You will develop daily, weekly, and monthly reports, analyze variance, and support decision-making for call center operations. Strong data skills and English communication are essential.

Join a global BPO leader with world-class spaces and a focus on career growth. The role emphasizes accuracy, initiative, and the ability to work under pressure while collaborating with