Senior ADC Team Lead – Collections & Digital Payments

DHL Group; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

DHL Group in Petaling Jaya seeks an experienced senior leader to manage the Advanced Duty Collection operation. You will translate global centralization plans into practical actions, lead a high-performing team, and ensure compliant, timely customer resolutions with a focus on digital payment adoption.

The role requires strong leadership, strategic planning, and cross-functional collaboration to deliver measurable business value and high-quality service.

Qualifications

• Minimum university degree in business, management or finance.
• Experience leading teams and cross-functional collaboration.
• Strong understanding of accounts receivable, collections and service delivery.

Responsibilities

• Translate executive priorities into annual and quarterly plans.
• Lead and develop people; cascade goals and conduct performance reviews.
• Oversee productivity, service levels, and digital payment adoption with dashboards.
• Plan workforce, optimize capacity, and quantify improvement impact.
• Coordinate with multiple functions to align global standards locally.
• Manage escalations and ensure compliant, customer-focused resolution.
• Identify automation opportunities and validate AI-enabled workflows.
• Present concise insights and drive governance, risk and compliance.

Skills

Leadership

Strategic planning

Operations management

Data-driven decisions

Stakeholder management

Change leadership

Digital enablement

Communication with executives

Education

University degree in Business Administration/Management/Finance

Tools

SAP

Job description

DHL Group in Petaling Jaya seeks an experienced senior leader to manage the Advanced Duty Collection operation. You will translate global centralization plans into practical actions, lead a high-performing team, and ensure compliant, timely customer resolutions with a focus on digital payment adoption.

The role requires strong leadership, strategic planning, and cross-functional collaboration to deliver measurable business value and high-quality service.