Digital Payments Team Lead

Deutsche Post; Petaling Jaya; Presencial; MYR 60.000 - 100.000; Tempo integral

Resumo da vaga

Deutsche Post in Malaysia seeks a dynamic leader to head a team focused on digital payment collections. You will drive adoption of online payment methods, optimize payment links and portals, and coach agents to achieve fast, compliant collections.

Responsibilities include monitoring key metrics like online payment conversion and same-day collection, resolving customer objections, and collaborating with IT and Finance to enhance the payment journey.

Qualificações

• Proven experience leading a digital payment collections team.
• Strong ability to guide customers toward online payments.
• Track record of achieving KPI targets in collections.
• Excellent negotiation skills and customer-facing composure.
• Familiarity with CRM systems and payment tools.

Responsabilidades

• Lead and manage a team of agents handling calls and emails for digital payments.
• Coach on techniques to drive immediate online payments and improve adoption.
• Monitor KPIs like online payment conversion and same-day collection rate.
• Ensure compliant, professional interactions and customer-friendly payment guidance.
• Collaborate with IT/Finance/Product to optimize payment links and portals.

Conhecimentos

Leadership

Negotiation

Digital payments

KPI analysis

Customer experience

Problem solving

CRM systems

Ferramentas

CRM systems

Dialers

Payment platforms

Descrição da vaga

Deutsche Post in Malaysia seeks a dynamic leader to head a team focused on digital payment collections. You will drive adoption of online payment methods, optimize payment links and portals, and coach agents to achieve fast, compliant collections.

Responsibilities include monitoring key metrics like online payment conversion and same-day collection, resolving customer objections, and collaborating with IT and Finance to enhance the payment journey.