Senior ADC Team Lead - Collections & Digital Enablement

Deutsche Post; Petaling Jaya; Presencial; MYR 240.000 - 320.000; Tempo integral

Resumo da vaga

Deutsche Post Malaysia seeks an experienced leader to head the Advanced Duty Collection operation, translating executive priorities into actionable plans and aligning local execution with global standards.

You will drive performance management, workforce planning and AI-enabled enhancements, delivering high-quality customer outcomes and compliant operations while advancing digital payment adoption.

Qualificações

• University degree in Business Administration/ Management/ Finance or relevant discipline.
• Proven leadership and performance-management capabilities.
• Strategic planning with ability to translate executive direction into operating plans.
• Strong knowledge of Accounts Receivable, credit & collections, billing & customer service.
• KPI governance, capacity planning and cost-to-serve awareness.

Responsabilidades

• Translate long-term executive goals into annual and quarterly priorities and deliverables.
• Lead, coach and develop people; cascade goals and conduct reviews.
• Oversee productivity, service levels, collection performance and digital payment adoption.
• Develop demand, capacity and resource plans; monitor utilization and backlog.
• Coordinate with Finance, IT, HR and other functions; establish governance and escalation paths.
• Address roadblocks, manage escalations and balance customer outcomes with collection goals.
• Identify opportunities to automate, using AI-enabled workflows and self-service tools.
• Use data to anticipate demand shifts and optimize resource allocation.
• Ensure compliance with policies, data protection and audit requirements.

Conhecimentos

Strong leadership

Strategic planning

Operational excellence

Workforce planning

Commercial & financial acumen

Emotional intelligence

Stakeholder management

Analytical & data storytelling

Change leadership

Clear communication

Formação

University degree in Business Administration/ Management/ Finance or relevant discipline

Ferramentas

SAP

Descrição da vaga

Deutsche Post Malaysia seeks an experienced leader to head the Advanced Duty Collection operation, translating executive priorities into actionable plans and aligning local execution with global standards.

You will drive performance management, workforce planning and AI-enabled enhancements, delivering high-quality customer outcomes and compliant operations while advancing digital payment adoption.