Senior Account Lifecycle & Compliance Ops Lead

TNG Digital; Kuala Lumpur; Hybrid; MYR 66,960 - 133,920; Full time

Benefits offered by this job

Medical coverage

Additional leave

Monthly lifestyle allowance via TNG eW

Broadband reimbursement

Job summary

TNG Digital is seeking a seasoned Operations professional to own end‑to‑end user and merchant account lifecycle management, from onboarding to post‑termination activities. You will balance regulatory compliance with operational efficiency, driving onboarding quality and risk controls across the organization.

You will lead a team, coordinate audits, and ensure data retention standards while optimizing processes and cross‑functional collaboration in a fast‑paced fintech environment.

Qualifications

• Experience in account management and end‑to‑end account lifecycle operations.
• Exposure to AML/CFT, data retention, and regulatory compliance.
• Leadership of operational teams with focus on quality, turnaround time, and control effectiveness.

Responsibilities

• Own full user and merchant account lifecycle from onboarding to post‑termination.
• Ensure compliant handling of dormant accounts, unclaimed monies, and settlements.
• Govern data retention and purging in line with regulatory requirements (7‑year post‑termination retention).
• Lead risk, compliance, and issue management across operations.

Skills

Leadership

Operations management

Analytical thinking

MS Excel

Regulatory knowledge

Stakeholder management

eKYC/eKYB

Education

Bachelor’s degree in Business Administration, Finance, Banking, Risk Management, Operations Management, Information Systems, or related

Tools

Excel

Job description

TNG Digital is seeking a seasoned Operations professional to own end‑to‑end user and merchant account lifecycle management, from onboarding to post‑termination activities. You will balance regulatory compliance with operational efficiency, driving onboarding quality and risk controls across the organization.

You will lead a team, coordinate audits, and ensure data retention standards while optimizing processes and cross‑functional collaboration in a fast‑paced fintech environment.