Senior Account Executive

Sagito Motor; Malaysia; On-site; MYR 27,900 - 44,640; Full time

Job summary

Sagito Motor in Johor, Malaysia is seeking a customer-focused individual for a full-time position. Responsibilities include greeting customers, advising on services, maintaining relationships, and ensuring timely vehicle repairs.

The ideal candidate should have a diploma in automotive engineering or equivalent, proficiency in Microsoft Office, and at least 3 years of relevant experience. Join us to contribute to our reputed services in Fuso truck and commercial vehicle sales and support.

Qualifications

• Certification from vocational school preferred.
• Proficient in Microsoft Word and Excel.
• Minimum 3 years of experience required.

Responsibilities

• Greet customers courteously upon arrival.
• Provide knowledge about products and services.
• Maintain relationships for repeat business.
• Prepare service quotations and obtain customer approval.
• Ensure timely completion of repairs as per job orders.
• Follow up with technicians for service updates.

Skills

Customer service skills

Product knowledge (vehicles)

Communication skills

Proficiency in Microsoft Office

Education

Diploma in automotive engineering

Job description

• 1. GREETING CUSTOMERS IN A COURTEOUS AND FRIENDLY MANNER WHEN THEY COME FOR SERVICING AND OTHERS REPAIR. DIRECTING THEM FOR SERVICE AND REPAIR TO AN AVAILABLE TECHNICIAN.
• 2. DISPLAYS EXTENSIVE KNOWLEDGE ABOUT PRODUCTS AND SERVICING OF LORRIES. INFORMING CUSRTOMERS ABOUT POTENTIAL COST SAVINGS AND WARRANTLY PROTECTIONS.
• 3. MAINTAIN GOOD RELATIONSHIPS WITH CUSTOMERS TO ENSURE REPEAT SERVISING AND REPAIRS OF VEHICLES. ABLE TO ADVISE CUSTOMERS QUERIES AND CONSULTING WITH TECHNICIANS WHEN NECESSARY.
• 4. CALL CUSTOMERS TO GET FEED BACK AFTER 3 DAYS OF SERVICE JOB DONE. FOR ANY DEFECTS FOUND, REQUIRED TO RECORD IN THE EXERCISE BOOK FOR REVIEW WITH WORK SHOP MANAGER.
• 5. PRIOR TO SERVICE AND REPAIR WORKS, PREPARE ESTIMATED QUOTATIONS AND GET APPROVAL FROM CUSTOMERS TO AVOID DISPUTES OF SERVICE AND REPAIR COST.
• 6. ENSURE CUSTOMER VEHICLE’S SERVICE AND REPAIR DONE ON TIME AS PER JOB ORDER.
• 7. FOLLOW UP AND LIAISE WITH WORKSHOP TECHNICIANS ON THE SERVICE AND REPAIR STATUS TO UPDATE CUSTOMERS.
• 8. ENSURE ALL JOB COMPLETED DONE AS PER JOB ORDER/CARD AND NOTIFY CUSTOMER OF THE AMOUNT TO BE PAID TO THE COMPANY AND WHEN THEIR VEHICLE IS READY TO BE PICKED UP.
• 10. OTHER DUTIES AS ASSIGNED BY YOUR IMMEDIATE SUPERIOR.

Requirements

• Certification from a vocational school is preferred or minimum a diploma in any automotive engineering fields.
• Proficiency in Microsoft Office applications especially in words & Excel.
• Starting salary based on experience.

Qualification

Job Location: Johor

Employment Type: Full-Time

Age Range of Candidate: -

Years of Experience: 3

Monthly Salary: -

Introduction

Sagito Motor (M) Sdn Bhd, based in (JB) Johor, Malaysia, is a reputable Fuso truck and other commercial vehicle dealer. We provide sales and after‑sales services such as technical support, spare parts replacements and towing service.