Senior Auto Service & Customer Success Lead

Sagito Motor; Malaysia; On-site; MYR 27,900 - 44,640; Full time

Job summary

Sagito Motor in Johor, Malaysia is seeking a customer-focused individual for a full-time position. Responsibilities include greeting customers, advising on services, maintaining relationships, and ensuring timely vehicle repairs.

The ideal candidate should have a diploma in automotive engineering or equivalent, proficiency in Microsoft Office, and at least 3 years of relevant experience. Join us to contribute to our reputed services in Fuso truck and commercial vehicle sales and support.

Qualifications

• Certification from vocational school preferred.
• Proficient in Microsoft Word and Excel.
• Minimum 3 years of experience required.

Responsibilities

• Greet customers courteously upon arrival.
• Provide knowledge about products and services.
• Maintain relationships for repeat business.
• Prepare service quotations and obtain customer approval.
• Ensure timely completion of repairs as per job orders.
• Follow up with technicians for service updates.

Skills

Customer service skills

Product knowledge (vehicles)

Communication skills

Proficiency in Microsoft Office

Education

Diploma in automotive engineering

Job description

Sagito Motor in Johor, Malaysia is seeking a customer-focused individual for a full-time position. Responsibilities include greeting customers, advising on services, maintaining relationships, and ensuring timely vehicle repairs.

The ideal candidate should have a diploma in automotive engineering or equivalent, proficiency in Microsoft Office, and at least 3 years of relevant experience. Join us to contribute to our reputed services in Fuso truck and commercial vehicle sales and support.