Account Development Manager, Seremban Branch

Liberty Specialty Markets; Seremban; On-site; MYR 60,000 - 90,000; Full time

Job summary

Liberty Specialty Markets in Malaysia is seeking an ADM to strengthen key relationships, expand the agent base, and drive revenue growth with a focus on exceptional client service. The role supports sales and profitability targets for the branch and ensures smooth day-to-day operations across all support functions.

You will manage agents, conduct CPD trainings, visit branches, and coordinate tailored interventions to grow motor segments and maintain trusted partnerships with agents while meeting

Responsibilities

• Meet the sales target in line with the branch objectives and goals
• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation
• Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving
• Conduct CPD training for agent at branch level
• Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting
• Obtain information for the unsubmitted or unconverted cover notes from agents
• Manage agent's statement of accounts
• Recruit, onboard and develop preferred agents, and ensure activation
• Focus on driving profitable motor segments through agents
• Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet
• Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions
• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions
• Ensure that the branch SLAs and TATs are met
• Respond to various requests from customers, agents and HQ
• Provide training to junior staff on best sales practices

Job description

The ADM will be responsible for strengthening existing relationships, expanding the agent base, and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will be responsible to support the sales and profitability targets for the branch.

Individual Responsibilities

• Meet the sales target in line with the branch objectives and goals

Agent Management

• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation
• Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving
• Conduct CPD training for agent at branch level
• Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting
• Obtain information for the unsubmitted or unconverted cover notes from agents
• Manage agent's statement of accounts

Agent recruiting and growth

• Recruit, onboard and develop preferred agents, and ensure activation
• Focus on driving profitable motor segments through agents
• Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet
• Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions

Business Operations

• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions
• Ensure that the branch SLAs and TATs are met
• Respond to various requests from customers, agents and HQ
• Provide training to junior staff on best sales practices