Security Systems Project Engineer: Troubleshoot & Optimize

Convergint Asia Pacific; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

Convergint Asia Pacific is seeking a Project Engineer in Johor Bahru, Malaysia to deliver services for security systems including maintenance, troubleshooting, and upgrades. The role emphasizes building strong client relations, adhering to company standards, and ensuring timely preventive maintenance within the region.

The candidate should have a Diploma in Electronic, Computer, Automation or Mechanical Engineering, with knowledge of Access Control, CCTV, Alarm systems, and basic IT skills.

Qualifications

• Diploma in Electronic, Computer, Automation or Mechanical Engineering.
• Experience in security systems (Access Control, CCTV, Alarm) is a plus.
• Good IT knowledge in hardware, network and database.
• Ability to work under pressure and strong analytical/problem-solving skills.

Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.

Skills

Strong English communication

Analytical skills

Problem-solving

Independent work

Customer-orientation

Education

Diploma in Electronic, Computer, Automation or Mechanical Engineering

Tools

AutoCAD

IT basics (hardware, network, database)

Job description

Convergint Asia Pacific is seeking a Project Engineer in Johor Bahru, Malaysia to deliver services for security systems including maintenance, troubleshooting, and upgrades. The role emphasizes building strong client relations, adhering to company standards, and ensuring timely preventive maintenance within the region.

The candidate should have a Diploma in Electronic, Computer, Automation or Mechanical Engineering, with knowledge of Access Control, CCTV, Alarm systems, and basic IT skills.