Security Officer

Sunway Hotels & Resorts; Shah Alam; On-site; MYR 47,000 - 71,000; Full time

Job summary

Sunway Hotels & Resorts – Shah Alam, Selangor seeks a Security Officer to maintain security and safety for hotel premises. The role involves following SOPs, attending daily briefings, and coordinating with other departments and authorities as needed.

Responsibilities include patrols, incident reporting, and ensuring proper log entries while upholding safety standards, house rules, and guest protection.

Qualifications

• Ability to understand and communicate in English and Bahasa Malaysia with hotel staff and guests.
• Fair knowledge of fire panel, card key access system and CCTV.

Responsibilities

• Understand and follow Security SOPs and procedures.
• Attend daily pre-shift briefings and take notes.
• Provide concise hand-over to relief Security Officer.
• Report discrepancies in equipment inventory to Security Supervisor.
• Report damage or out-of-order equipment to Security Supervisor.
• Respond to calls for assistance from other departments as instructed.
• Ensure adherence to hotel safety rules and SOPs to protect guests and property.
• Conduct security patrols and log entries as required.

Skills

Problem solving

Instruction interpretation

Inter-agency liaison

Interpersonal skills

Security knowledge

Education

English & Bahasa Malaysia fluency

Tools

Fire panel

Card key access

CCTV

Job description

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Sunway Hotels & Resorts – Shah Alam, Selangor

Responsibility

Job Responsibilities:

• Having full understanding and comprehension of the Security Standard Order Procedures (SOP).

• Attend daily pre-shift briefing by Security Supervisor and make notes on objects briefed.

• Conducted short and precise verbal hand-over briefing to relieving Security Officer highlighting matter(s) of interest.

• Punctually report to assigned posts and receive verbal take-over report from outgoing Security Officer.

• Immediately report any discrepancies on inventory of equipment, items or lodged entries discovered at assigned post to the Security Supervisor for follow-up actions.

• Immediately report any damage or out-or-order equipment, items under the care of post to the Security Supervisor for follow-up actions.

• Promptly respond to any call of assistance from other department when instructed by Security Supervisor.

• To act or take steps in accordance with Security Standing Order Procedures to prevent or contain any incident which compromise hotel’s security and safety.

• Ensures that house rules (code of conducts) are adhered to by associates or to Security Supervisor of any breach of rules by them.

• Conduct traffic and crowd control when instructed to ensure smooth flow of events.

• Conduct security patrols in assigned areas and report to Security Control Room of any situation of the ordinary, obstructions, suspicious characters, damages or out-of-order lighting or items for further actions.

• Make relevant, precise, neat and legible entries into Security Log Book (daily) in accordance with Security Standard Order Procedures (SOP).

• Ensures all steps and actions are taken in accordance with SOP to provide security and safety to guests, associates and properties.

• Ensures that unauthorized and undesired person(s) are not allowed into the hotel premises and to take steps and actions in accordance with SOP to remove the person if admissions have already occurs.

• To do duties whenever requested by Security Supervisor or Security & Safety Manager or hotel’s management.

• Assist as Acting Supervisor in the absence of any Security Supervisor when instructed by SSM.

• Attend training, meetings or dialog as requested by Security Supervisor, SSM or hotel’s management.

• Undertake any instruction which is not mentioned above related to security and safety given by Security Supervisor, SSM or hotel’s management from time to time.

• The main responsibility of all employees of Sunway City Kuala Lumpur Hotels is to avoid self-inflicted injury to themselves and any other persons around who might be affected by the employees’ action at work.

• All employees are to extend their fullest support and cooperation with the employer or any other appointed persons in the discharge of any duties or requirements imposed by the employer or any other appointed persons responsible and authorized to implement the necessary safety and health regulations deemed mandatory under the Occupational, Safety and Health Act 1994.

• Every employee working within the respective environment such as Engineering, Kitchen, Housekeeping is responsible to use personal protective equipment (PPE) and must comply with all the work instructions and safety rules accordingly.

• To report unsafe working condition or environment to his superior or directly to the OSHA Officer.

Requirements

Qualifications

• Ability to understand and communicate in English and Bahasa Malaysia with superiors, peers, associates, suppliers, guest and patrons of the hotel.

• Fair knowledge of fire panel, card key access system and CCTV.

Experience

• At least 2 years of working experience in hotel security or five years in building security.

• Previous work experience in the police force or armed forces would be an advantage.

Skills

• Ability to identify problems and/or potential problem, gather relevant data and come to a reasonable conclusion.

• Ability to interpret instruction and be able to contain/overcome a routine situation with minimum supervisor.

• Ability to create co-operation and communications with other hotels, the Police, Bomba and other national services.

• Good interpersonal skills.

• Satisfactory/fair knowledge of fire protection systems, security surveillance systems and general security practice