Security & Maintenance Operations Manager

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Hyatt Regency hotels are seeking a skilled supervisor to oversee the Security & Maintenance department, ensuring a safe, well-maintained environment for guests and assets. You will lead the team, enforce Hyatt standards, and coordinate preventive and corrective works.

Responsibilities include managing emergency procedures, conducting safety inspections, monitoring costs, and collaborating with housekeeping and engineering to deliver exceptional guest experiences.

Qualifications

• Experience in hotel security, facilities, or maintenance operations.
• Proven leadership experience managing and developing teams in a fast-paced environment.
• Strong knowledge of workplace health and safety (WHS), fire safety regulations, emergency response, and security procedures.
• Ability to coordinate preventive maintenance programs and oversee contractor performance.
• Excellent problem-solving, decision-making, and incident investigation skills.
• Strong communication and interpersonal skills, with the ability to build positive relationships with guests, colleagues, and external authorities.
• Customer-focused with the ability to resolve complaints professionally and efficiently.
• Proficient in preparing reports, maintaining records, and managing inventories.
• Ability to work under pressure and respond effectively to emergencies.
• Knowledge of hotel operations, facilities management, and energy management principles.

Responsibilities

• Supervise the daily operations of the Security & Maintenance department, ensuring a safe, secure, and well-maintained environment for guests, associates, and hotel assets.
• Lead, coach, and motivate the Security & Maintenance team, ensuring compliance with Hyatt standards, hotel policies, and statutory safety regulations.
• Coordinate and oversee preventive and corrective maintenance works, prioritizing guest-related requests to minimize operational disruptions and maintain high service standards.
• Conduct regular security patrols, safety inspections, and fire prevention checks to identify potential risks, maintenance issues, and ensure all emergency equipment and exits remain fully operational.
• Manage emergency response procedures, including fire drills, incident investigations, accident reporting, and coordination with emergency services and local authorities.
• Monitor maintenance costs, energy consumption, inventories, and contractor performance to ensure operational efficiency and cost control.
• Handle guest and associate inquiries, complaints, and security-related matters professionally, ensuring prompt resolution and a positive customer experience.
• Deliver daily team briefings, conduct performance evaluations, provide safety and compliance training, and support employee development in line with Hyatt's values and culture.
• Maintain accurate security and maintenance records, prepare incident reports, and ensure compliance with workplace health and safety, fire safety, and hotel operational procedures.
• Collaborate closely with Housekeeping, Engineering, and other departments to support hotel operations and deliver exceptional guest experiences.

Skills

Leadership

Security procedures

Emergency response

Facilities management

Communication

Problem-solving

Job description

Hyatt Regency hotels are seeking a skilled supervisor to oversee the Security & Maintenance department, ensuring a safe, well-maintained environment for guests and assets. You will lead the team, enforce Hyatt standards, and coordinate preventive and corrective works.

Responsibilities include managing emergency procedures, conducting safety inspections, monitoring costs, and collaborating with housekeeping and engineering to deliver exceptional guest experiences.