Engineering Manager- Hyatt Place Kuala Lumpur Bukit Jalil

Hyatt Place; Kuala Lumpur; On-site; MYR 100,440 - 145,080; Full time

Job summary

Hyatt Place Kuala Lumpur Bukit Jalil is seeking a dynamic Security & Maintenance Supervisor to oversee daily operations, lead a skilled team, and ensure guest safety and asset protection. You will coordinate preventive maintenance, perform safety inspections, and manage emergencies in alignment with Hyatt standards.

The role requires strong leadership, incident investigation skills, and a customer-focused mindset to resolve inquiries promptly and maintain exceptional service in a busy hotel

Qualifications

• Experience in hotel security, facilities, or maintenance operations.

Responsibilities

• Supervise daily operations of the Security & Maintenance department to ensure safety and asset protection.
• Lead, coach, and motivate the Security & Maintenance team while complying with Hyatt standards and policies.
• Coordinate preventive and corrective maintenance, prioritizing guest needs to minimize disruptions.
• Conduct regular security patrols, safety checks, and fire prevention inspections.
• Manage emergency procedures including drills, investigations, and reporting with local authorities.
• Monitor costs, energy use, inventories, and contractor performance for efficiency and cost control.
• Handle guest and associate inquiries and security-related matters with prompt resolution.
• Deliver daily team briefings, conduct performance evaluations, and support employee development.
• Maintain accurate security and maintenance records and ensure compliance with safety procedures.
• Collaborate with Housekeeping, Engineering, and other departments to support hotel operations.

Skills

Leadership

Team coaching

Security & safety

Communication

Incident investigation

Job description

Organization – Hyatt Place Kuala Lumpur Bukit Jalil

Responsibilities

• Supervise the daily operations of the Security & Maintenance department, ensuring a safe, secure, and well‑maintained environment for guests, associates, and hotel assets.
• Lead, coach, and motivate the Security & Maintenance team, ensuring compliance with Hyatt standards, hotel policies, and statutory safety regulations.
• Coordinate and oversee preventive and corrective maintenance works, prioritizing guest‑related requests to minimize operational disruptions and maintain high service standards.
• Conduct regular security patrols, safety inspections, and fire prevention checks to identify potential risks, maintenance issues, and ensure all emergency equipment and exits remain fully operational.
• Manage emergency response procedures, including fire drills, incident investigations, accident reporting, and coordination with emergency services and local authorities.
• Monitor maintenance costs, energy consumption, inventories, and contractor performance to ensure operational efficiency and cost control.
• Handle guest and associate inquiries, complaints, and security‑related matters professionally, ensuring prompt resolution and a positive customer experience.
• Deliver daily team briefings, conduct performance evaluations, provide safety and compliance training, and support employee development in line with Hyatt's values and culture.
• Maintain accurate security and maintenance records, prepare incident reports, and ensure compliance with workplace health and safety, fire safety, and hotel operational procedures.
• Collaborate closely with Housekeeping, Engineering, and other departments to support hotel operations and deliver exceptional guest experiences.

Qualifications

• Experience in hotel security, facilities, or maintenance operations, preferably within the hospitality industry.
• Proven leadership experience managing and developing teams in a fast‑paced environment.
• Strong knowledge of workplace health and safety (WHS), fire safety regulations, emergency response, and security procedures.
• Ability to coordinate preventive maintenance programs and oversee contractor performance.
• Excellent problem‑solving, decision‑making, and incident investigation skills.
• Strong communication and interpersonal skills, with the ability to build positive relationships with guests, colleagues, and external authorities.
• Customer‑focused with the ability to resolve complaints professionally and efficiently.
• Proficient in preparing reports, maintaining records, and managing inventories.
• Ability to work under pressure and respond effectively to emergencies.
• Knowledge of hotel operations, facilities management, and energy management principles.
• First Aid, Fire Warden, or Security‑related certifications are advantageous.
• Flexible to work rotating shifts, weekends, public holidays, and on‑call when required.