Search Operations Specialist - Model Data

TikTok; Kuala Lumpur; On-site; MYR 48,000 - 78,000; Full time

Job summary

TikTok's Search-Model Data team provides labeling services across more than 20 countries and 18 languages to support training and testing of search models for ranking, recommendations, ads, and security. You will deliver high-quality output and collaborate with stakeholders to maintain standards.

The role emphasizes daily audits, feedback loops, and backfilling gaps in market support, with opportunities to influence guideline updates and production workflows in a fast-paced tech environment.

Qualifications

• Bachelor's degree or above.
• Ability to collect, organize, and synthesize information from multiple inputs.
• Strong analytical thinking and abstraction skills.
• Strong written communication and ability to craft structured content.
• High attention to detail with broad context awareness.
• Comfortable with evolving guidelines and ambiguous instructions.
• Experience in research, content creation, LLM, editorial review, or analytical writing.

Responsibilities

• Collaborate independently and with stakeholders to deliver high quality output.
• Regular calibration meetings to maintain knowledge and standards.
• Coordinate with Product Operation to align with guideline updates.
• Perform daily audits and provide analysis of errors and feedback.
• Escalate RCAs through the appropriate process when needed.
• Be available to backfill temporary gaps in market support.

Skills

Information synthesis

Analytical thinking

Written communication

Attention to detail

Ambiguity tolerance

Research & editorial writing

Education

Bachelor's degree or above

Job description

Responsibilities

The Search-Model Data team at TikTok provides labeling services covering over 20 countries/regions and 18 languages. The team provides data labeling for training and testing of search models for various business segments, such as search ranking(user experience improvement), search recommendation, search ads, and search security (non-bottom line), helping to improve search results and optimise search ranking through efficient and accurate data labeling and professional analysis.

• Working both independently, and in collaboration with stakeholders, to deliver high quality output across projects, and develop a best practice model for maintaining high performance on those projects.
• Regular calibration meetings with stakeholders to maintain knowledge & standards, and provide feedback on implementation and execution.
• Work closely with the Product Operation team to be in line with guideline updates and related knowledge, and facilitate efficient & timely communication of guideline questions between all stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams if needed.
• Conduct RCA escalations through the relevant process if needed.
• Be able & willing to support or backfill temporary gaps in market support.

Qualifications

Minimum Qualification(s)

• Bachelor's degree or above
• Strong ability to collect, organize, and synthesize information from multiple inputs.
• Demonstrated analytical thinking and abstraction skills (able to identify patterns, themes, and key insights).
• Strong written communication skills, with the ability to compose structured, logical, and context-aware content.
• High attention to detail while maintaining awareness of the broader context and objective.
• Comfortable working with ambiguous instructions and evolving guidelines.
• Experience in roles involving research, content creation, LLM, editorial review, or analytical writing.

Preferred Qualification(s)

• Majors in data, statistics, computer science, law, linguistics, or social sciences are preferred.
• Experience in LLM quality assurance and labeling, with familiarity in training and test set construction workflows and production standards.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.