Search Operation Quality Assurance Associate - Evaluation & Investigation

TikTok; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Job summary

TikTok is hiring for a role in Kuala Lumpur, Malaysia, focusing on quality evaluation and policy localization to ensure accurate data and alignment across teams.

The position requires excellent English, strong problem-solving, and familiarity with search engines and social platforms, with exposure to sensitive content and cross-functional collaboration with R&D and product management.

Qualifications

• Bachelor’s degree or above and excellent English language skills to support global operation.
• Excellent problem-solving skills and learning abilities.
• Knowledge about search engines, familiar with social media platforms.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
• Strong ability to learn and understand.
• Familiar with common office software.
• Overseas working/training experience or evaluating experience will be a good plus

Responsibilities

• Quality inspection of evaluated data and daily tasks of specialists.
• Localize the policies, be responsible for policy training, and align the policy updates.
• Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.
• Willing to work with sensitive issues that include a variety of religious and political views, violence, adult & sexual content.
• And any other duties as assigned.

Skills

Bachelor’s degree or above

Excellent English

Problem-solving

Knowledge of search engines

Social media familiarity

Cultural awareness

Office software

Education

Bachelor’s degree or above

Tools

Office software

Job description

Responsibilities

About the Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products, and drive an increase in traffic and GMV.

The T&S evaluation and investigation team, working closely with the search team, takes the evaluation standards as the baseline and principles, manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.

The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; depictions of harm to self and others, and harm to animals.

What I will be doing?

• Quality inspection of evaluated data and daily tasks of specialists.
• Localize the policies, be responsible for policy training, and align the policy updates.
• Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.
• Willing to work with sensitive issues that include a variety of religious and political views, violence, adult & sexual content.
• And any other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above and excellent English language skills to support global operation
• Excellent problem-solving skills and learning abilities
• Knowledge about search engines, familiar with social media platforms
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
• Strong ability to learn and understand
• Familiar with common office software

Preferred Qualification

• Overseas working/training experience or evaluating experience will be a good plus

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.