Search Operation Specialist - Global E-commerce - English Market

TikTok; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

TikTok is recruiting for a Search Quality Analyst in Kuala Lumpur, Malaysia. The role focuses on evaluating and improving search results to boost user satisfaction and platform GMV.

You will work with the Global E-commerce Ops team to assess query relevance across goods, videos, and hashtags, and provide feedback for policy improvements. The position requires a diploma or degree, at least 1 year in search-related work, and strong English communication skills.

Qualifications

• Diploma/Degree in any related field.
• At least 1 year of exposure to search engine optimization, search labelling or any other search related business experiences.
• Proficient English, both written and conversational.

Responsibilities

• Complete regular assessments relating to search quality in accordance with the evaluation of standard documents.
• Use side-by-side methods to complete daily strategy assessment of search quality in accordance with evaluation standard documents.
• Judging user search needs through various queries and tools, and sorting out the classification of requirements.
• Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies.
• Provide ideal search results and feedback suggestions for policy improvement.
• While it is assumed the evaluator will focus on their area of expertise, there will be occasions in working on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects.

Skills

English proficiency

Search familiarity

Education

Diploma/Degree in related field

Job description

Responsibilities

About the Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

The Global E-commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operating the whole process to promote GMV. This team focuses on building and strengthening user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users's e-commerce search needs, while improving users' search experience, accelerating the e-commerce business to grow.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

• Complete regular assessments relating to search quality in accordance with the evaluation of standard documents.
• Use side-by-side methods to complete daily strategy assessment of search quality in accordance with evaluation standard documents.
• Judging user search needs through various queries and tools, and sorting out the classification of requirements.
• Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies.
• Provide ideal search results and feedback suggestions for policy improvement.
• While it is assumed the evaluator will focus on their area of expertise, there will be occasions in working on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects.

Qualifications

Minimum Qualifications:

• Diploma/Degree in any related field.
• At least 1 year of exposure to search engine optimization, search labelling or any other search related business experiences.
• Proficient English, both written and conversational.

Preferred Qualifications:

• Familiarity with search engines and algorithms of any social media platform would be a plus point.
• An in-depth understanding of the culture and familiarity with the internet usage habits of their users.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Excellent identifying problems, problem-solving skills, and learning abilities.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.