SEA ERP/CRM Program Lead — Dynamics 365 & AI

Avanade Inc.; Kuala Lumpur; On-site; MYR 300,000 - 540,000; Full time

Job summary

Avanade Inc. is seeking an experienced Project Delivery Lead to steer end-to-end ERP/CRM implementations across Southeast Asia. You will lead multi-country delivery, oversee contracts, and partner with CXOs to ensure on-time, on-budget outcomes.

You will apply strong Dynamics 365 ERP/CRM expertise and drive AI-enabled SDLC practices while mentoring cross-functional teams for high-quality delivery.

Qualifications

• Bachelor's degree in a business or technology-related field.
• 12+ years of total working experiences.
• Experience in Technology Project Implementation across Regional scope, more than 3-5 countries.
• Profound understanding of contract terms and interpretation, coupled with excellent customer expectations management skills.
• Experienced working within Consulting / Solution Implementation environments.
• Confident engaging CXO/business leadership, handling escalations, managing difficult conversations, and building trusted client relationships.
• Technical depth in Microsoft Dynamics 365 ERP or CRM or relevantly to challenge delivery teams, understand architecture/integration discussions, and drive solution decisions.
• Command respect from cross-functional teams, drive accountability, manage conflicts, and lead high‑pressure delivery environments effectively.
• Understand SEA regional nuance, diverse workforce dynamics and client's expectations in this region.
• Would be great if you have experienced in AI proficiency in delivering SDLC.
• Prior experience managing commercially sensitive fixed-price projects is mandatory. The candidate must demonstrate strong governance in scope management, project planning, financial control, risk management, and delivery execution.
• Prior experience managing commercially sensitive fixed-price projects is mandatory. The candidate must demonstrate strong governance in scope management, project planning, financial control, risk management, and delivery execution.
• Results‑oriented mindset, with a self‑directed ability to thrive in an unstructured environment and drive positive change.
• Customer‑oriented attitude and outstanding interpersonal skills, along with strong people management abilities to lead and mentor team members.
• Candidates must have proven experience independently managing large, complex projects preferably within ERP/CRM implementations end-to-end.

Responsibilities

• Lead and deliver technology project implementations across multiple countries, ensuring successful execution within a regional delivery model.
• Interpret and manage contractual obligations, ensuring alignment with scope, commercial terms, and client expectations throughout the project lifecycle.
• Operate within consulting and solution implementation environments, driving structured delivery while adapting to client-specific needs.
• Engage confidently with CXO and senior business stakeholders, manage escalations, navigate complex situations, and build long-term trusted client relationships.
• Apply technical expertise in Microsoft Dynamics 365 ERP/CRM to: guide delivery teams, contribute to architecture and integration discussions, drive solution decisions.
• Lead cross-functional teams by driving accountability, resolving conflicts, and maintaining delivery momentum, especially in high-pressure environments.
• Navigate and manage projects across Southeast Asia (SEA) by adapting to regional nuances, diverse teams, and varying client expectations.
• Leverage AI capabilities within the SDLC (where applicable) to improve delivery efficiency, innovation, and overall project outcomes.
• Manage commercially sensitive fixed-price projects end-to-end with strong governance across scope, planning, financials, risk, and delivery.
• Drive results and continuous improvement in ambiguous environments, and foster a customer-centric culture by mentoring teams.

Skills

Project leadership

ERP/CRM implementations

Microsoft Dynamics 365 ERP/CRM

Contract management

Stakeholder management

AI in SDLC

Education

Bachelor's degree in business or technology

Job description

Avanade Inc. is seeking an experienced Project Delivery Lead to steer end-to-end ERP/CRM implementations across Southeast Asia. You will lead multi-country delivery, oversee contracts, and partner with CXOs to ensure on-time, on-budget outcomes.

You will apply strong Dynamics 365 ERP/CRM expertise and drive AI-enabled SDLC practices while mentoring cross-functional teams for high-quality delivery.