SAP S4/SuccessFactors Support Specialist

Mammoet; Pasir Gudang; On-site; MYR 89,000 - 134,000; Full time

Job summary

Mammoet Malaysia Bhd SDN invites applications for a Business Application Support Analyst in Pasir Gudang, Malaysia. You will provide second-level application support, troubleshoot issues, and collaborate with IT and business units to ensure system continuity.

The role requires 2–3 years of SAP S4/SuccessFactors experience, familiarity with Topdesk or similar ticketing systems, and knowledge of ITIL frameworks. Strong communication and documentation skills are essential.

Qualifications

• Bachelor's degree or equivalent in CS/IT.
• 2–3 years of SAP S4/SuccessFactors support.
• Experience with operations-based systems including dispatch, planning, and invoicing.
• Strong communication and documentation skills.

Responsibilities

• Provide second-level application support and troubleshoot issues.
• Escalate complex problems to higher-level support or suppliers.
• Assist users with queries and create user guides.
• Perform maintenance and updates on business applications.
• Collaborate with IT teams, developers and business units to improve applications.
• Generate reports on application performance and support activities.
• Identify opportunities for process improvements and stay updated on best practices.

Skills

SAP S4

SuccessFactors

Problem solving

Communication

Education

Bachelor's degree in Computer Science or IT

Tools

TOPdesk

ITIL

Job description

Mammoet Malaysia Bhd SDN invites applications for a Business Application Support Analyst in Pasir Gudang, Malaysia. You will provide second-level application support, troubleshoot issues, and collaborate with IT and business units to ensure system continuity.

The role requires 2–3 years of SAP S4/SuccessFactors experience, familiarity with Topdesk or similar ticketing systems, and knowledge of ITIL frameworks. Strong communication and documentation skills are essential.