Senior SAP Support MM/EWM/PP/SD (2nd/3rd Line)

Businesslist

Kuala Lumpur

On-site

MYR 89,000 - 134,000

Full time

14 days+

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Job summary

Businesslist seeks an experienced SAP Support professional for 2nd/3rd level AMS support, focusing on SAP MM/EWM. You will troubleshoot complex production incidents, perform root-cause analysis, and deliver permanent fixes within SLA.

The role requires 4–8 years of SAP S/4HANA/ECC experience, strong integration knowledge, and the ability to lead discussions with stakeholders. On-site in Kuala Lumpur, with hybrid client collaboration as needed.

Qualifications

A bachelor's degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
Have at least 4-8 years' experience working with the SAP S/4HANA or SAP ECC as a support team member, implementation team member of SAP MM/ EWM
Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
Any experience within basic technical debugging is an added advantage.
Have experience in delivering solutions on cloud or on-premise platforms
Have experience working on traditional waterfall and/or Agile delivery approach
Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes
Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
Willing to work based on clients' business workdays and office hours and on rotation basis to support any critical or high request after client's business office hours.

Responsibilities

To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
To maintain documentation according to firm standards, best practices, and standard operating procedures
To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client's IT policies that applies.
To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
You may be assigned as part of project team member to implement the application. In this role, you are expected
To support the project teams in delivery of our solution applications and in development of work products that addresses our clients' business needs and help achieve their strategic goals.
To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries
You will uphold the firm's standards and ethos in working with fellow team members and in your interactions with the clients.
You will be tasked to lead and/or coach Analyst and Consultant level members.
You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications
Demonstrate a strong commitment to personal learning and development.