SAP Product Manager

Toll Group; George Town; On-site; MYR 120,000 - 170,000; Full time

Job summary

Toll Group seeks an experienced SAP Product Manager to lead the SAP platform strategy and lifecycle end-to-end. You will drive roadmaps, manage vendor performance, and coordinate delivery teams with business stakeholders.

The role requires strong SAP expertise, ITIL knowledge, and proven stakeholder management, with a focus on delivering measurable business value, compliance, and scalable solutions across the enterprise.

Qualifications

• Bachelor's degree in computer science, Information Systems, or related field.
• Master's degree (desirable).
• ItIL certification (preferred).

Responsibilities

• Lead SAP strategy, roadmap, and delivery outcomes.
• Oversee SAP support operations with SLA discipline.
• Manage vendor performance and service delivery outcomes.
• Drive incident resolution, root-cause analysis, and continuous improvement.
• Coordinate transitions for new solutions from delivery to run.

Skills

SAP support management

IT service management

SAP S/4HANA

Stakeholder management

Continuous improvement

Root-cause analysis

Education

Bachelor's degree in computer science / information systems

Master's degree (desirable)

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.

About the Role

At Toll Group, we move the businesses that move the world. As SAP Product Manager, you will provide strategic technical direction and leadership to ensure our SAP platforms deliver measurable business value, remain compliant, and scale with enterprise needs. You will own the SAP product lifecycle end-to-end—driving roadmap execution, managing vendor performance, and ensuring seamless coordination between delivery teams, operations, and business stakeholders.

A day in the life of a SAP Product Manager at Toll Group

• Lead the SAP product strategy, roadmap, and delivery outcomes
• Oversee SAP support operations, ensuring SLA and operational excellence
• Manage vendor performance and service delivery outcomes
• Drive incident resolution, root-cause analysis, and continuous improvement
• Coordinate delivery-to-run transitions for new solutions
• Engage stakeholders with clear communication on performance, risks, and priorities

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field
• Master’s degree (desirable)
• ITIL certification (preferred)

Skills & Experience

• Extensive experience managing SAP support in complex enterprise environments
• Strong knowledge of IT service management (incident, problem, change, release)
• Experience with SAP S/4HANA support models
• Proven stakeholder management and communication skills
• Demonstrated ability to drive continuous improvement initiatives
• Strong analytical and root-cause problem-solving capability

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.