Program Administrator

Toll Group; Bayan Lepas; On-site; MYR 70,000 - 100,000; Full time

Job summary

Toll Group is seeking a detail-oriented and proactive SAP Business Analyst in Penang, Malaysia, to support the SAP S/4HANA transformation program. In this role, you will gather and validate business requirements, work with stakeholders, manage project documentation, and support various business analysis activities.

The ideal candidate will have at least 5 years of experience in business analysis and ERP implementation, specifically in SAP environments. Strong communication skills and the ability to engage with multiple stakeholders are essential.

Qualifications

• Minimum 5 years of experience in Business Analysis.
• Experience supporting ERP implementations, preferably SAP S/4HANA.
• Strong requirements gathering and process mapping skills.

Responsibilities

• Gather, document, and validate business requirements.
• Support SAP S/4HANA transformation activities.
• Assist with data cleansing, validation, and migration.

Skills

Business Analysis

ERP implementation

SAP S/4HANA

Process Mapping

Communication Skills

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented and proactive SAP Business Analyst to support Project Uno, Toll's SAP S/4HANA transformation program, based in Penang, Malaysia.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, document, and validate business requirements across Finance and operational workstreams.
• Analyze current ("As Is") and future-state ("To Be") business processes.
• Identify opportunities for process simplification, standardization, and automation.
• Develop business requirements, process maps, user stories, use cases, and functional specifications.
• Support workshops, stakeholder interviews, and solution review sessions.
• Conduct gap analysis and business impact assessments.
• Ensure requirements are traceable through design, build, testing, and deployment.

SAP Transformation Delivery

• Support SAP S/4HANA transformation activities across Finance and business functions.
• Work with Process Leads and System Integrators to translate business requirements into SAP solutions.
• Validate SAP functional designs and process outcomes.
• Contribute to process improvements and future-state operating model design.
• Support alignment across Finance, Operations, IT, and business stakeholders.
• Assist in preparing SOPs and future-state process documentation.

Data, Reporting & Process Readiness

• Support data cleansing, validation, migration, and reconciliation activities.
• Assist with master data requirements and business data readiness.
• Document reporting, KPI, and business intelligence requirements.
• Support development of performance measures and metrics.
• Ensure data quality and business readiness throughout the project lifecycle.

Testing, Deployment & Operational Readiness

• Support SIT, UAT, defect management, and business validation activities.
• Prepare and execute test scripts and business scenarios.
• Assist with deployment, cutover, and hypercare activities.
• Support operational readiness and business transition planning.
• Facilitate successful transition into BAU operations.

Stakeholder Engagement & Collaboration

• Build strong relationships with business stakeholders, SMEs, Process Leads, and System Integrators.
• Facilitate workshops, requirements sessions, and process review meetings.
• Coordinate activities across project workstreams.
• Maintain project documentation, action logs, decision registers, and issue trackers.
• Support governance and project reporting activities.

Change Management & User Adoption

• Support business readiness, training, and user adoption activities.
• Assist in developing training materials, SOPs, and work instructions.
• Support communication and engagement initiatives for impacted users.
• Identify business impacts, risks, and adoption challenges.
• Contribute to embedding future-state processes and SAP capabilities.

Requirements

ERP & Business Analysis Experience

• Minimum 5 years of experience in Business Analysis, ERP implementation, or transformation projects.
• Experience supporting ERP implementations, preferably SAP S/4HANA.
• Strong requirements gathering, process mapping, and business analysis skills.
• Experience preparing business requirements and functional documentation.
• Familiarity with structured project delivery methodologies.

Technical & Process Knowledge

• Understanding of SAP S/4HANA or similar ERP platforms.
• Knowledge of Finance and operational process integration.
• Experience in data analysis, migration, validation, and reporting.
• Experience supporting SIT, UAT, and defect resolution.
• Ability to translate business requirements into ERP-enabled solutions.

Stakeholder & Delivery Skills

• Strong communication and stakeholder management skills.
• Ability to work effectively with business, technology, and operational teams.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration and relationship-building capabilities.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.