SAP Order Management & Logistics Lead — AI-Driven

Addiction Pet Foods; Kampung Malaysia Tambahan; On-site; MYR 78,000 - 143,000; Full time

Job summary

Addiction Foods is actively seeking an experienced Order Management & Logistics Team Lead/Manager to steer our international order processing and logistics operations from our Philippines location. You will balance hands-on SAP work with strategic team leadership and workflow automation.

The role emphasizes improving processes, leveraging AI tools, and maintaining strong collaboration across Sales, Finance, Supply Chain, and logistics partners to ensure timely delivery.

Qualifications

• Proven hands-on Order Management experience, including actual order processing.
• Strong SAP experience is required for end-to-end order handling.
• Experience processing orders for international markets and export operations.
• Ability to lead a team while improving workflows through automation and AI tools.
• Excellent Excel, reporting, and analytics skills.

Responsibilities

• Lead the Order Management & Logistics team while handling daily operations hands-on.
• Manage end-to-end order process from receipt to SAP processing, fulfillment, shipment and delivery.
• Process and monitor orders for multiple international markets.
• Coordinate export shipments, including documentation, freight, customs and providers.
• Collaborate with Sales, Finance, Supply Chain, Warehouse, customers and distributors.
• Monitor backorders, delivery performance, order exceptions, and customer requirements.
• Identify bottlenecks and implement continuous improvements and automation.
• Utilize AI and digital tools to enhance order processing, reporting and productivity.
• Develop and maintain SOPs, KPIs, and dashboards.
• Coach team, allocate workload and drive improvements.

Skills

Analytical thinking

Stakeholder management

Process improvement

Team leadership

Problem solving

English communication

Tools

SAP

Excel

AI tools

Job description

Addiction Foods is actively seeking an experienced Order Management & Logistics Team Lead/Manager to steer our international order processing and logistics operations from our Philippines location. You will balance hands-on SAP work with strategic team leadership and workflow automation.

The role emphasizes improving processes, leveraging AI tools, and maintaining strong collaboration across Sales, Finance, Supply Chain, and logistics partners to ensure timely delivery.