Hands-on SAP Order Lead: International Logistics & AI

Addiction Foods NZ Ltd.

Kuala Lumpur

Hybride

MYR 58 000 - 78 000

Plein temps

Il y a 9 jours

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Résumé du poste

Addiction Foods NZ Ltd. is seeking an experienced Order Management & Logistics Team Lead / Manager to run our international order operations.

You will stay hands-on with SAP processing, export controls, and daily order management while guiding a small team toward improved workflows and automation. The role emphasizes process optimization, AI-enabled reporting, and delivering end-to-end order-to-delivery excellence across multiple markets, reporting to the Order Management / Supply Chain &

Qualifications

Proven hands-on Order Management experience, including actual order processing.
Hands-on SAP experience is required.
Experience processing orders for international markets/customers.
Strong experience in export operations and international logistics.
Proven experience leading an Order Management, Logistics, Customer Service, or Supply Chain team.
Demonstrated experience in process improvement and workflow automation.
Knowledge and practical understanding of AI tools and their application to business processes.
Strong understanding of the end-to-end order-to-delivery process.
Strong Excel, reporting, analytical, and problem-solving skills.
Ability to balance hands-on operational responsibilities, team leadership, and process transformation.
Strong English communication and stakeholder-management skills.

Responsabilités

Lead the Order Management & Logistics team while remaining hands-on with daily operations.
Manage the end-to-end order process from order receipt and validation through SAP processing, fulfillment, shipment, and delivery.
Process and monitor orders for multiple international markets.
Coordinate export shipments, including shipping documentation, freight arrangements, customs/export requirements, and logistics providers.
Work closely with Sales, Finance, Supply Chain, Warehouse, customers, distributors, and freight partners.
Monitor backorders, delivery performance, order exceptions, and customer requirements.
Identify process bottlenecks and implement continuous improvements and workflow automation.
Use AI and digital tools to improve order processing, reporting, documentation, exception management, and team productivity.
Develop and maintain SOPs, controls, KPIs, and dashboards.
Coach the team, allocate workload, monitor performance, and drive operational improvements.