SAP Helpdesk Support (Temporary)

FPG Oleochemicals; Kuantan; On-site; MYR 54,000 - 69,000; Full time

Job summary

FPG Oleochemicals Sdn Bhd in Kuantan, Pahang, is seeking a SAP Helpdesk Support on a contract basis to join our IT team and provide expert-level assistance on our SAP system.

You will handle 1st-level incident management, response, and escalation to the third-party AMS provider, ensuring SLAs are met. The ideal candidate has a diploma in IT/MIS with SAP helpdesk exposure, strong English communication, and the ability to work in a fast-paced environment.

Qualifications

• Minimum diploma holder in information technology/MIS or a computer-related field with two years or more of related experience.
• IT/ SAP Helpdesk support-related experience is an advantage.
• Proficiency in spoken and written English.
• Ability to communicate effectively with internal and external teams (IT team, end users, and 3rd party service providers).
• Ability to work in a fast-paced environment with minimum supervision and result orientation.

Responsibilities

• Provide 1st-level SAP helpdesk support to end users on all reported cases in the organisation.
• Ensure end users' reported cases are analyzed and resolved on time.
• Escalate unresolved cases promptly to the appointed 3rd party SAP AMS service provider.
• Liaise with the appointed SAP AMS provider to deliver fast resolution and meet SLAs.
• Manage SAP user identities and access management.
• Coordinate with the 3rd party SAP audit service provider to deliver SoD conformance reports on time.
• Maintain SAP system documentation, including functional specs and end-user guides.
• Ensure compliance with IT policies and SAP governance for stewardship.

Skills

SAP Helpdesk

First-line Support

English Proficiency

Communication

Teamwork

Education

Diploma in IT/MIS or related field

Tools

SAP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

FPG Oleochemicals Sdn Bhd is seeking a talented SAP Helpdesk Support professional to join our team on a contract basis. This is a temporary role located in Kuantan, Pahang. As a key member of our IT support team, you will be responsible for providing expert-level assistance and troubleshooting for our users on our SAP enterprise software system.

KEY RESPONSIBILITIES:

Provide 1st-level SAP helpdesk support to end users on all their reported cases in the organisation.

To ensure all end users' reported case(s) are being analyzed and resolved on time.

Escalate unresolved case(s) promptly to the appointed 3d party SAP Application Management Support (AMS) service provider through the AMS ticketing system.

Effectively liaises, coordinates, and communicates with the the appointed 3d party SAP AMS service provider in delivering fast resolution of reported case(s) to meet the service level agreement.

Ensure end users' business acceptance test and/or feedback on reported case(s) is promptly provided to meet the service level agreement.

Manage SAP user(s) identity and access management in the organization.

Liaises and coordinates with the appointed 3rd-party SAP audit service provider to deliver segregation of duties (SoD) conflict requirement compliance reports on time.

Ensure all SAP system documentation, including functional specifications and end-user training guides, is always up to date and stored in the appropriate SAP repository.

Ensure compliance of IT policies, procedures, and practices on SAP to meet business standards and governance for stewardship.

Basic Requirements

Minimum diploma holder in information technology/MIS or a computer-related field with two years or more of related experience.

IT/ SAP Helpdesk support-related experience is an advantage.

Conceptual knowledge of computer technology is desired.

Ability to communicate effectively with the internal and external team (IT team, end users, and 3rd party service providers).

Ability to work in a fast-paced environment, independently with minimum supervision and result-oriented.

Good interpersonal communication skills.

Proficiency in spoken and written English.