SAP-Driven Global Order & Customer Support Specialist

Danaher Corporation; Selangor; On-site; MYR 52,000 - 80,000; Full time

Job summary

Pall Corporation, a Danaher operating company, is seeking a Business Support Specialist to manage order Flow and customer communications at our Petaling Jaya site. You will liaise with Sales, Finance, and Logistics to ensure timely order processing, issue resolution, and stakeholder satisfaction.

The role emphasizes SAP-based order management, strong Excel and English proficiency, and collaboration across regions.

Qualifications

• 4–5 years of order management or supply chain experience in SAP.
• Advanced Excel and English proficiency.
• Strong customer service and stakeholder management skills.
• On-site role based in Petaling Jaya, working hours 12:00–21:00 MYT.

Responsibilities

• Manage customer and internal stakeholder queries, including Sales and Project Managers, ensuring satisfaction in line with SLAs.
• Collaborate with Sales, Finance, distribution, and manufacturing to support orders and projects.
• Investigate and resolve order issues and customer disputes, including credit/debit notes.
• Contribute to continuous improvement and Kaizen initiatives.

Skills

Order management

Supply chain

Excel

English

Customer service

Stakeholder management

Education

Professional diploma/degree or equivalent

Tools

SAP

ARIBA

Salesforce

E-commerce

Job description

Pall Corporation, a Danaher operating company, is seeking a Business Support Specialist to manage order Flow and customer communications at our Petaling Jaya site. You will liaise with Sales, Finance, and Logistics to ensure timely order processing, issue resolution, and stakeholder satisfaction.

The role emphasizes SAP-based order management, strong Excel and English proficiency, and collaboration across regions.