On-Site Customer & Order Support Specialist

Pall - Aerospace; Kuala Lumpur; On-site; MYR 52,000 - 76,000; Full time

Job summary

Pall Corporation, a Danaher operating company, is seeking a Customer Service professional for the KL Petaling Jaya on-site office. You will manage customer and internal stakeholder queries, ensuring SLAs, while collaborating with sales, finance, distribution, and manufacturing.

Strong SAP order management, Excel and English proficiency are essential, with a focus on cross-functional teamwork and continuous improvement.

Qualifications

• Order management knowledge in SAP handling enquires, complaints and returns.
• Strong Excel skills and English proficiency.
• Excellent customer service and stakeholder management in a fast-paced, cross-functional environment.

Responsibilities

• Manage customer and internal stakeholder queries, including complex or high-intensity cases, ensuring satisfaction and SLAs.
• Collaborate with sales, finance, distribution, and manufacturing to meet customer requirements and support continuous improvement.
• Investigate and resolve order-related issues and disputes, including processing of credit/debit notes.

Skills

SAP order management

Excel

Customer service

Stakeholder management

Problem solving

Cross-functional teamwork

Education

Professional diploma/degree, or equivalent

Tools

ARIBA

Tungsten

SFDC (Salesforce)

Job description

Pall Corporation, a Danaher operating company, is seeking a Customer Service professional for the KL Petaling Jaya on-site office. You will manage customer and internal stakeholder queries, ensuring SLAs, while collaborating with sales, finance, distribution, and manufacturing.

Strong SAP order management, Excel and English proficiency are essential, with a focus on cross-functional teamwork and continuous improvement.