Business Support Specialist

Pall - Aerospace; Kuala Lumpur; On-site; MYR 52,000 - 76,000; Full time

Job summary

Pall Corporation, a Danaher operating company, is seeking a Customer Service professional for the KL Petaling Jaya on-site office. You will manage customer and internal stakeholder queries, ensuring SLAs, while collaborating with sales, finance, distribution, and manufacturing.

Strong SAP order management, Excel and English proficiency are essential, with a focus on cross-functional teamwork and continuous improvement.

Qualifications

• Order management knowledge in SAP handling enquires, complaints and returns.
• Strong Excel skills and English proficiency.
• Excellent customer service and stakeholder management in a fast-paced, cross-functional environment.

Responsibilities

• Manage customer and internal stakeholder queries, including complex or high-intensity cases, ensuring satisfaction and SLAs.
• Collaborate with sales, finance, distribution, and manufacturing to meet customer requirements and support continuous improvement.
• Investigate and resolve order-related issues and disputes, including processing of credit/debit notes.

Skills

SAP order management

Excel

Customer service

Stakeholder management

Problem solving

Cross-functional teamwork

Education

Professional diploma/degree, or equivalent

Tools

ARIBA

Tungsten

SFDC (Salesforce)

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. Learn about the Danaher Business System which makes everything possible.

This position reports to the Customer Service Team Leader and is part of the KL Customer Service team located in the Petaling Jaya office and will be an on-site role.

In This Role, You Will Have The Opportunity To

• Manage customer and internal stakeholder queries, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
• Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements while adhering to the standard work and guidelines given. Support business performance by contributing to continuous improvement and Kaizen initiatives.
• Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.

The Essential Requirements Of The Job Include

• Order management or supply chain knowledge in SAP dealing with order enquiries, customer complaints, and returns.
• Strong computer literacy with foundational Microsoft Office skills, particularly intermediate-level Excel proficiency, along with strong English proficiency.
• Excellent customer service and stakeholder management skills, with proven problem-solving abilities and the ability to work effectively in a fast-paced, cross-functional environment involving Sales, Logistics, Supply Planning, Material Master, IT, and other teams across regions.

It would be a plus if you also possess previous experience in

• ERP knowledge with SAP in end-to-end order management, customer master or any portals such as ARIBA, Tungsten or e-commerce.
• Enquiry management knowledge using Salesforce (SFDC).
• Professional diploma/degree, or equivalent years of experience.

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it is a health care program or paid time off, our programs contribute to life beyond the job. This job also eligible for bonus/incentive pay. For more information, visit www.danaher.com.