Order Management Associate - APAC

Danaher Corporation; Selangor; On-site; MYR 48,000 - 60,000; Full time

Job summary

Pall Corporation, a Danaher company, invites you to join the Customer Service / Commercial Operations Team in Petaling Jaya, Malaysia. The role focuses on handling inquiries from order placement to fulfillment and collaborating with sales, shipping, and engineering to meet customer needs.

You will respond via email, phone, or live chat, manage orders and returns, and strive for high customer satisfaction in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to handle inquiries in a high-demand, fast-paced environment.
• Experience in customer service or front-line roles is a plus.
• Experience with SAP or MS Office is beneficial.

Responsibilities

• Respond to customer inquiries via email, phone, or live chat, including proactive updates.
• Coordinate with sales, shipping, and engineering to fulfill orders and resolve issues.
• Enter and manage order data, customer complaints, and returns in compliance with policy.

Skills

Communication skills

Problem solving

Customer focus

Education

College degree or coursework

Tools

SAP

Microsoft Office

Job description

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you interested in serving global customers while using your German language skills? Do you like solving problems to gain customer satisfaction?

The Customer Service Representative is responsible collaborating cross-functionally to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement.

This position is part of the Customer Service / Commercial Operations Team and will be located in Petaling Jaya, Malaysia.

In this role, you will have the opportunity to:

• Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
• Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
• Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.

The essential requirements of the job includes:

• Excellent written and verbal communication skills.
• Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment with the drive to deliver excellent customer satisfaction.

It would be a plus if you also possess previous experience in:

• SAP or equivalent systems / Microsoft office proficiency.
• Experience in customer service or customer facing role and/or working in a cross functional environment with departments such as sales, shipping, engineering, etc.
• College degree or college coursework

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.