Salesforce Enablement Specialist

Medtronic plc; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Benefits

MIP eligibility

Job summary

Medtronic Malaysia is seeking a Salesforce Enablement Specialist to partner with Sales, Marketing and cross-functional teams across Australasia. The hybrid role in Petaling Jaya focuses on optimizing Salesforce solutions, Agentforce and related platforms to improve commercial processes and user experience.

You will lead requirements, design solutions, and help drive adoption of technology across Sales Cloud, Service Cloud and integrations, ensuring measurable business impact.

Qualifications

• Bachelor’s Degree with 4+ years in commercial technology, CRM, or related field.
• Experience supporting and optimising Salesforce Sales Cloud and Service Cloud in a commercial environment.
• Experience partnering with business stakeholders to define requirements and deliver tech solutions.
• Experience in Agile delivery environments and using Jira.
• Demonstrated stakeholder management and cross-functional coordination skills.

Responsibilities

• Identify opportunities to improve customer-facing processes via tech-enabled solutions.
• Act as SME for Salesforce Sales Cloud, Service Cloud, Agentforce and related platforms.
• Lead requirements gathering, solution design, and business process optimisation initiatives.
• Drive adoption and continuous improvement of commercial tech solutions through training and enablement.
• Facilitate Agile ceremonies like sprint planning and retrospectives to support delivery.
• Collaborate with tech, development, and vendor teams to deliver scalable integrations.
• Monitor platform usage and business outcomes to identify improvement opportunities.
• Stay informed on Salesforce capabilities and digital technologies to recommend innovative solutions.

Skills

Salesforce

CRM

Agile

Stakeholder management

Jira

Education

Bachelor's Degree

Advanced Degree

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Agentforce

Tableau/Power BI

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Join Medtronic Commercial IT Sales Enablement team based in Petaling Jaya, Selangor, Malaysia. This role partners closely with Sales, Marketing, Commercial Excellence, and cross-functional stakeholders across Australia and New Zealand to optimise commercial technology platforms, enhance sales processes, and drive adoption of digital capabilities.

As a trusted advisor, you will help shape and deliver technology-enabled solutions across platforms including Salesforce, integrated applications, Agentforce, Ai powered solutions to improve commercial effectiveness, user experience, and business performance. This is a hybrid role based in Petaling Jaya, Selangor.

As a Salesforce Enablement Specialist, you will serve as a key partner between commercial teams and technology functions, helping to maximise the value of Medtronic’s sales technology ecosystem. You will identify opportunities to improve processes, drive digital transformation initiatives, optimise Salesforce capabilities, and support the successful adoption of technology solutions that enable sales teams to work more effectively and efficiently.

Primary Responsibilities

• Partner with Sales, Commercial Excellence, and business stakeholders to identify opportunities to improve customer-facing processes through technology-enabled solutions.
• Act as a subject matter expert for Salesforce Sales Cloud, Service Cloud, Agentforce, and related commercial technology platforms, providing strategic guidance and functional expertise.
• Lead requirements gathering, solution design, and business process optimisation initiatives that enhance sales effectiveness and user experience.
• Drive the adoption and continuous improvement of commercial technology solutions through stakeholder engagement, change management, training, and user enablement activities.
• Facilitate Agile ceremonies including sprint planning, reviews, retrospectives, and stakeholder workshops to support successful project delivery.
• Collaborate with technology, development, and vendor teams to deliver scalable solutions, integrations, and system enhancements aligned to business priorities.
• Monitor platform utilisation, user adoption, and business outcomes to identify opportunities for continuous improvement and increased value realisation.
• Stay informed of emerging Salesforce capabilities, digital technologies, and industry best practices to recommend innovative solutions that support commercial growth.

Required Qualifications

• Bachelor’s Degree with a minimum of 4 years of relevant experience, or an Advanced Degree with a minimum of 2 years of relevant experience in commercial technology, CRM, business systems, sales operations, or a related field.
• Experience supporting and optimising CRM (e.g. Salesforce) platforms, including Sales Cloud and Service Cloud, within a commercial or customer-facing environment.
• Experience partnering with business stakeholders to define requirements, improve processes, and deliver technology solutions that support commercial objectives.
• Experience working within Agile delivery environments and using tools such as Jira.
• Demonstrated stakeholder management, communication, and project coordination skills across cross-functional teams.

Preferred Qualifications

• Salesforce Administrator, Salesforce Consultant, or related Salesforce certification.
• Experience with Agentforce, Salesforce integrations, or broader customer engagement technologies.
• Experience within medical devices, healthcare, life sciences, pharmaceuticals, or a highly regulated industry.
• Experience leading digital transformation, CRM optimisation, or commercial technology projects.
• Knowledge of reporting and analytics tools such as Tableau or Power BI to support adoption and business decision-making.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).