Salesforce Enablement Specialist

MY1 Medtronic Malaysia Sdn. Bhd; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Benefits Package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic plc seeks a Salesforce Enablement Specialist in Petaling Jaya, Malaysia, to optimize Salesforce Sales Cloud, Service Cloud, and Agentforce within a hybrid work setup. You will partner with Sales, Marketing, and Commercial Excellence to drive digital capabilities and adoption across ANZ pipelines.

The role requires 4+ years in commercial technology or CRM, Jira experience, and strong stakeholder management.

Qualifications

• Bachelor's Degree with 4+ years in commercial technology, CRM, or related field.
• Experience supporting CRM platforms (Sales Cloud/Service Cloud) in commercial settings.
• Experience partnering with stakeholders to define requirements and deliver tech solutions.
• Experience working in Agile environments and using Jira.

Responsibilities

• Identify opportunities to improve customer-facing processes through tech-enabled solutions.
• Act as SME for Salesforce and Agentforce platforms, providing guidance and functional expertise.
• Lead requirements gathering, design, and process optimization to boost sales effectiveness.
• Drive adoption and continuous improvement of tech solutions through engagement, training, and enablement.
• Facilitate Agile ceremonies to support project delivery.
• Collaborate with tech, development, and vendor teams on scalable solutions and integrations.
• Monitor usage and outcomes to identify value opportunities.
• Stay informed on new Salesforce capabilities and digital technologies.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Agentforce

Agile delivery

Jira

Stakeholder management

Cross-functional collaboration

Requirements gathering

Education

Bachelor's degree

Advanced degree (optional)

Tools

Salesforce

Tableau or Power BI

Agentforce integrations

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Join Medtronic Commercial IT Sales Enablement team based in Petaling Jaya, Selangor, Malaysia. This role partners closely with Sales, Marketing, Commercial Excellence, and cross‑functional stakeholders across Australia and New Zealand to optimise commercial technology platforms, enhance sales processes, and drive adoption of digital capabilities. As a trusted advisor, you will help shape and deliver technology‑enabled solutions across platforms including Salesforce, integrated applications, Agentforce, Ai powered solutions to improve commercial effectiveness, user experience, and business performance. This is a hybrid role based in Petaling Jaya, Selangor. As a Salesforce Enablement Specialist, you will serve as a key partner between commercial teams and technology functions, helping to maximise the value of Medtronic's sales technology ecosystem. You will identify opportunities to improve processes, drive digital transformation initiatives, optimise Salesforce capabilities, and support the successful adoption of technology solutions that enable sales teams to work more effectively and efficiently.

Primary Responsibilities

• Partner with Sales, Commercial Excellence, and business stakeholders to identify opportunities to improve customer‑facing processes through technology‑enabled solutions.
• Act as a subject matter expert for Salesforce Sales Cloud, Service Cloud, Agentforce, and related commercial technology platforms, providing strategic guidance and functional expertise.
• Lead requirements gathering, solution design, and business process optimisation initiatives that enhance sales effectiveness and user experience.
• Drive the adoption and continuous improvement of commercial technology solutions through stakeholder engagement, change management, training, and user enablement activities.
• Facilitate Agile ceremonies including sprint planning, reviews, retrospectives, and stakeholder workshops to support successful project delivery.
• Collaborate with technology, development, and vendor teams to deliver scalable solutions, integrations, and system enhancements aligned to business priorities.
• Monitor platform utilisation, user adoption, and business outcomes to identify opportunities for continuous improvement and increased value realisation.
• Stay informed of emerging Salesforce capabilities, digital technologies, and industry best practices to recommend innovative solutions that support commercial growth.

Required Qualifications

• Bachelor's Degree with a minimum of 4 years of relevant experience, or an Advanced Degree with a minimum of 2 years of relevant experience in commercial technology, CRM, business systems, sales operations, or a related field.
• Experience supporting and optimising CRM (e.g. Salesforce) platforms, including Sales Cloud and Service Cloud, within a commercial or customer‑facing environment.
• Experience partnering with business stakeholders to define requirements, improve processes, and deliver technology solutions that support commercial objectives.
• Experience working within Agile delivery environments and using tools such as Jira.
• Demonstrated stakeholder management, communication, and project coordination skills across cross‑functional teams.

Preferred Qualifications

• Salesforce Administrator, Salesforce Consultant, or related Salesforce certification.
• Experience with Agentforce, Salesforce integrations, or broader customer engagement technologies.
• Experience within medical devices, healthcare, life sciences, pharmaceuticals, or a highly regulated industry.
• Experience leading digital transformation, CRM optimisation, or commercial technology projects.
• Knowledge of reporting and analytics tools such as Tableau or Power BI to support adoption and business decision‑making.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values.
• We recognize their contributions.
• They share in the success they help to create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.