Salesforce Donor Data & Analytics Specialist

Global Roles; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Global Roles is seeking a PSP Associate (Salesforce Database) to support migration and ongoing management of the donor database in Salesforce for UNHCR Malaysia. The role covers data migration, system administration, analytics, reporting, and stakeholder liaison to back private sector fundraising initiatives.

Key activities include data migration, monthly donations processing, UAT, dashboard/reporting development, and ensuring data protection compliance.

Qualifications

• Completion of high school diploma or Bachelor's degree in IT/system management or related field.
• Minimum 2–3 years of relevant donor/customer database management or IT systems management experience.
• Experience in fundraising or not-for-profit environment and donor data processing is preferred.
• Proficiency in written and spoken English and Malay; CRM familiarity essential.

Responsibilities

• Support data migration between legacy and new Salesforce system and coordinate with project stakeholders.
• Monitor data consistency across channels and report inaccuracies.
• Perform user acceptance testing for new system features and functionality.
• Conduct monthly donation processing and monitor data feeds into Salesforce.
• Configure basic database platform tasks and manage users/permissions.
• Serve as a focal point for database operation issues and coordinate with internal/external partners.
• Assist in enhancements and training with documentation; ensure data protection compliance.
• Create Salesforce dashboards and reports to support PSP operations and analysis.
• Analyze payment approval rates and donation volumes; develop segmentation reports.
• Present findings to stakeholders and support BI requirements within projects.

Skills

Salesforce Database Management

Donor Database Management

Client Relationship Management

Fundraising Data Processing

IT Systems Management

Payment Management

Salesforce Administration

Data Migration

Data Analytics

Reporting

Stakeholder Management

CRM Systems

MS Excel

Statistical Analysis

Mathematical Competencies

Education

High school diploma

Bachelor's degree in IT system management or Information Systems Management

Tools

Salesforce

Job description

Global Roles is seeking a PSP Associate (Salesforce Database) to support migration and ongoing management of the donor database in Salesforce for UNHCR Malaysia. The role covers data migration, system administration, analytics, reporting, and stakeholder liaison to back private sector fundraising initiatives.

Key activities include data migration, monthly donations processing, UAT, dashboard/reporting development, and ensuring data protection compliance.