PSP Associate (Salesforce Database)

Global Roles; Kuala Lumpur; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Global Roles is seeking a PSP Associate (Salesforce Database) to support migration and ongoing management of the donor database in Salesforce for UNHCR Malaysia. The role covers data migration, system administration, analytics, reporting, and stakeholder liaison to back private sector fundraising initiatives.

Key activities include data migration, monthly donations processing, UAT, dashboard/reporting development, and ensuring data protection compliance.

Qualifications

• Completion of high school diploma or Bachelor's degree in IT/system management or related field.
• Minimum 2–3 years of relevant donor/customer database management or IT systems management experience.
• Experience in fundraising or not-for-profit environment and donor data processing is preferred.
• Proficiency in written and spoken English and Malay; CRM familiarity essential.

Responsabilités

• Support data migration between legacy and new Salesforce system and coordinate with project stakeholders.
• Monitor data consistency across channels and report inaccuracies.
• Perform user acceptance testing for new system features and functionality.
• Conduct monthly donation processing and monitor data feeds into Salesforce.
• Configure basic database platform tasks and manage users/permissions.
• Serve as a focal point for database operation issues and coordinate with internal/external partners.
• Assist in enhancements and training with documentation; ensure data protection compliance.
• Create Salesforce dashboards and reports to support PSP operations and analysis.
• Analyze payment approval rates and donation volumes; develop segmentation reports.
• Present findings to stakeholders and support BI requirements within projects.

Connaissances

Salesforce Database Management

Donor Database Management

Client Relationship Management

Fundraising Data Processing

IT Systems Management

Payment Management

Salesforce Administration

Data Migration

Data Analytics

Reporting

Stakeholder Management

CRM Systems

MS Excel

Statistical Analysis

Mathematical Competencies

Formation

High school diploma

Bachelor's degree in IT system management or Information Systems Management

Outils

Salesforce

Description du poste

The PSP Associate (Salesforce Database) supports the migration and management of the Salesforce donor database for UNHCR Malaysia. The role involves data migration, system administration, analytics, reporting, and stakeholder management to support private sector fundraising activities.

Responsibilities

• Support project activities of data migration between the legacy and the new system, liaising with relevant project stakeholders.
• Monitor and ensure consistency of migrated data across multi-channels and inform supervisor of data inaccuracies.
• Perform user acceptance tests on the functions and operational effectiveness of the new system.
• Perform regular data administration tasks such as processing monthly donations transactions and monitoring automated data feeds into Salesforce.
• Perform basic configuration on database platform, and general administration tasks such as new users and permissions.
• Act as a focal point handling database operation issues, following defined support procedures and working with relevant internal and external parties.
• Support database enhancement process for new features and/or new systems, liaising with local, regional, and global UNHCR teams.
• Perform testing of enhancements and provide user training with documentation.
• Ensure compliance with data protection and privacy laws.
• Create performance dashboards and reports in Salesforce to support PSP operations and objectives.
• Analyze payment approval rate stability and donation transaction volumes.
• Create and amend reports and dashboards for analysis and segmentation purposes.
• Present analysis, reporting, modeling, and research findings to key stakeholders.
• Work with internal and external stakeholders to satisfy business intelligence requirements within a project management framework.
• Support assigned projects with administrative tasks.
• Provide timely and professional support, data maintenance, payment processing, training, documentation, and reporting as needed.

Requirements

• Completion for high school diploma or the Bachelor is desirable in IT system management or Information Systems Management, or other related fields.
• Minimum 3 years of relevant work experience for high school diploma or 2 years of experience with Bachelor or higher in database management, payment management or IT system management proved to be relevant to donor or membership database management.
• Proven experience in a fundraising or sales environment working on donor/customer care and data processing.
• Proven experience in managing donor or customer records within a customer relationship database.
• Work experience with Salesforce is strongly preferred as is any experience with fundraising and not-for-profit operations.
• Proficiency in written and spoken English, Malay.
• Knowledge and experience of CRM systems - preferably Salesforce.
• Knowledge of MS office especially MS Excel.
• Attention to details, high accuracy and result oriented.
• Ability to collaborate with others, with a flexible and positive attitude.
• Strong communication and interpersonal skills.
• Able to work independently and under pressure.
• Statistical and mathematical competencies.

Skills

• Salesforce Database Management
• Donor Database Management
• Client Relationship Management
• Fundraising Data Processing
• IT Systems Management
• Payment Management
• Salesforce Administration
• Data Migration
• Data Analytics
• Reporting
• Stakeholder Management
• CRM Systems
• MS Excel
• Statistical Analysis
• Mathematical Competencies

Languages

Malay, English