Salesforce Data & Donor Insights Associate

UNHCR - United Nations High Commissioner for Refugees; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

UNHCR Malaysia is seeking a PSP Associate (Salesforce Database) to manage donor data, perform migrations, and generate insightful reports. You will work with Salesforce, ensure data accuracy, and support fundraising through effective BI and analytics.

The role involves cross-functional collaboration, project-based tasks, and ensuring compliance with data protection standards in a non-profit context. Strong English and Malay are required.

Qualifications

• Proficiency in written and spoken English and Malay.
• Knowledge and experience of CRM systems, preferably Salesforce.
• MS Office, especially Excel, and data management tools.

Responsibilities

• Support data migration between legacy and new donor platforms, coordinating with stakeholders.
• Perform data maintenance, validation, and monthly donation processing tasks.
• Create reports and dashboards in Salesforce to support fundraising programs.
• Provide documentation and user training for new features and enhancements.
• Collaborate with internal and external teams to meet BI requirements within a project management framework.

Skills

English proficiency

Malay proficiency

CRM systems

Salesforce

MS Excel

Education

High school diploma or Bachelor's in IT/IS

Tools

Salesforce

Job description

UNHCR Malaysia is seeking a PSP Associate (Salesforce Database) to manage donor data, perform migrations, and generate insightful reports. You will work with Salesforce, ensure data accuracy, and support fundraising through effective BI and analytics.

The role involves cross-functional collaboration, project-based tasks, and ensuring compliance with data protection standards in a non-profit context. Strong English and Malay are required.