PSP Associate (Salesforce Database)

UN Atlas; Kuala Lumpur; Sur place; MYR 60 000 - 100 000; Plein temps

Résumé du poste

UNHCR in Kuala Lumpur, Malaysia, is seeking a PSP Associate (Salesforce Database) to support and maintain the Salesforce platform, ensuring data integrity, security, and performance for operations and beneficiary information.

You will work with cross-functional teams to specify requirements, build reports and dashboards, perform data cleansing and migration, and assist in deployments. This role emphasizes data accuracy, accessibility, and collaboration to improve humanitarian outcomes.

Qualifications

• Minimum 2-3 years in database administration with Salesforce experience.
• Experience in data management, analysis, and user support is essential.
• Knowledge of data security and Salesforce configuration is preferred.

Responsabilités

• Manage user accounts, profiles, and security settings in Salesforce.
• Perform data entry, cleansing, and migration to ensure data accuracy.
• Develop and customize reports and dashboards for departments.
• Troubleshoot database issues and provide technical support to users.
• Document system processes and procedures and gather requirements for changes.

Connaissances

Salesforce Admin

Database Admin

Data Entry

Data Cleansing

Data Migration

Report Generation

Dashboard Development

User Support

Troubleshooting

System Documentation

Requirements Gathering

Data Analysis

Description du poste

Work arrangement On-site / Duty station

Organizational Context

UNHCR, the UN Refugee Agency, is a global leader in providing protection and sustainable solutions for refugees. This role is based in Kuala Lumpur, Malaysia, contributing to UNHCR's mission by supporting its operational needs through effective information management systems.

Job Purpose

The PSP Associate (Salesforce Database) will be responsible for supporting and maintaining the Salesforce database, ensuring its integrity, efficiency, and optimal performance. This role is crucial for managing and analyzing data related to UNHCR's operations, programs, and beneficiary information. The associate will work closely with various teams to understand their data requirements, provide technical support, and contribute to the development and implementation of data management strategies. The primary goal is to enhance data accuracy, accessibility, and usability, thereby enabling informed decision-making and improving the overall effectiveness of UNHCR's humanitarian efforts. This position plays a key part in leveraging technology to better serve refugees and displaced populations.

Responsibilities

The PSP Associate (Salesforce Database) will be tasked with a range of duties focused on the administration and enhancement of the Salesforce platform. Key responsibilities include managing user accounts, profiles, and security settings to ensure data protection and compliance. The associate will be responsible for data entry, data cleansing, and data migration activities, ensuring the accuracy and consistency of information within the database. They will also assist in developing and customizing reports and dashboards to meet the analytical needs of different departments. Troubleshooting and resolving database-related issues, providing technical support to users, and documenting system processes and procedures are also core functions. Furthermore, the associate will collaborate with stakeholders to gather requirements for new features or modifications, and participate in testing and deployment of system updates. This role involves contributing to the continuous improvement of data management practices and supporting the effective utilization of Salesforce for operational efficiency and reporting purposes.

Work Experience

A minimum of 2-3 years of experience in database administration, with a specific focus on Salesforce is required. Experience in data management, data analysis, and user support is also essential.

Skills

• Salesforce Administration
• Database Management
• Data Entry
• Data Cleansing
• Data Migration
• Report Generation
• Dashboard Development
• User Support
• Troubleshooting
• System Documentation
• Requirements Gathering
• Data Analysis

Languages

Required Not informed

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