Sales Support Specialist - Elevate Client Solutions

IT INFINITY PTE LTD; Johor Bahru; On-site; MYR 36,000 - 72,000; Full time

Job summary

IT Infinity/OpensoftHR is seeking a Sales Support Specialist to assist the sales team across pre-sales and after-sales activities, coordinate sales enquiries, prepare quotations and proposals, support product demonstrations, and assist with solution discussions to ensure customer needs are addressed.

You will collaborate with the Sales, Technical, Operations, and Support teams to manage customer requests, coordinate internal resources, and ensure smooth execution from initial enquiry through to

Qualifications

• Diploma or bachelor's degree in any field.
• Strong communication and interpersonal skills.
• Able to work independently with minimal supervision while collaborating with the team.
• Sales or customer service experience is a plus.

Responsibilities

• Identify and develop new business opportunities through prospecting, lead generation, and market engagement.
• Prepare and provide sales proposals, quotations, and supporting documents to clients.
• Support pre-sales activities, including understanding customer requirements, solution presentations, product demonstrations, and coordination of client meetings.
• Conduct product and solution demonstrations via video conference and face-to-face meetings.
• Build and maintain strong relationships with existing clients to ensure customer satisfaction and business retention.
• Identify customer needs and recommend suitable solutions based on business requirements.
• Maintain a strong understanding of the Company's products, services, and industry trends.
• Collaborate with internal teams to ensure smooth sales execution and effective customer support.
• Prepare sales forecasts, monitor sales performance, and work towards achieving or exceeding periodic sales targets.
• Maintain accurate sales records and ensure timely follow-up on customer enquiries and opportunities.

Skills

Communication skills

Presentation skills

Interpersonal skills

Self-motivated

Ownership

Customer service

Problem solving

Education

Diploma/Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

IT Infinity/OpensoftHR is seeking a Sales Support Specialist to assist the sales team across pre-sales and after-sales activities, coordinate sales enquiries, prepare quotations and proposals, support product demonstrations, and assist with solution discussions to ensure customer needs are addressed.

You will collaborate with the Sales, Technical, Operations, and Support teams to manage customer requests, coordinate internal resources, and ensure smooth execution from initial enquiry through to