Sales Support Specialist

Mettler Toledo AG; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Mettler Toledo AG in Malaysia seeks a proactive Sales Executive to engage customers, generate leads and coordinate with field sales to schedule visits with targeted prospects.

You will prospect via outbound calls, emails, and inbound inquiries, qualify leads, manage the sales cycle from initial contact to close, and keep CRM records up to date while collaborating with marketing to optimize pipelines.

Qualifications

• Prospecting for and identifying new leads via calls, emails, and inquiries.
• Qualify inbound and outbound leads to build a robust pipeline.
• Maintain accurate and timely records of all interactions in CRM.

Responsibilities

• Conduct outbound prospecting and qualify inbound leads to develop a robust sales pipeline.
• Manage sales cycles from initial contact to contract closure, coordinating with marketing and field sales teams.
• Maintain accurate and timely records of all sales activities and client interactions in the CRM system.
• Develop and execute targeted campaigns tailored to MT's core values and customer needs.
• Collaborate with cross-functional teams to ensure customer requirements and feedback are addressed.

Skills

Outbound prospecting

Lead qualification

CRM usage

Sales pipeline management

Cross-functional collaboration

Tools

CRM tools

Job description

Encompass a range of activities centered around customer engagement, lead generation, and coordinating with field sales representatives to schedule visits with targeted potential clients.Prospecting for and identifying new leads through outbound calls, emails, and inbound inquiries, thoroughly understanding customer needs, and tailoring sales pitches accordingly.Maintain accurate customer records, track sales activities using CRM tools, order resolution and collaborate with marketing and sales teams to optimize strategies and pipeline management.

Specific Roles:

• Conduct outbound prospecting and qualify inbound leads to develop a robust sales pipeline.
• Manage sales cycles from initial contact to contract closure, coordinating closely with marketing and field sales teams.
• Maintain accurate and timely records of all sales activities and client interactions in the CRM system.
• Develop and execute targeted campaigns that effectively communicate MT's core values, customized to meet the specific needs of each customer.
• Collaborate with cross-functional teams to ensure customer requirements and feedback are communicated and addressed.
• Achieve assigned performance indicator and contribute to team revenue goals.
• Continuously update product knowledge to provide relevant information and value to customers.
• Consistently update CRM expertise to offer accurate guidance and timely resolution for order processing inquiries.
• Provide timely reports on pipeline status, market trends, and competitor activity to sales leadership.