Sales Support Specialist

Mettler-Toledo, Inc.; George Town; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Fixed 1.5-month contractual bonus

Medical Insurance, Dental and other**,

Career growth

Work with a good team

Skills development

Job summary

Mettler-Toledo, Inc. is seeking a results-driven sales professional in Penang, Malaysia to drive customer engagement and lead generation. The role involves coordinating with field sales, managing the sales pipeline, and maintaining CRM records with a proactive, customer-focused approach.

You will develop targeted campaigns, stay current on MT products, and collaborate with marketing and cross-functional teams to meet revenue goals and improve the sales process.

Qualifications

• Degree or diploma in any discipline; chemical/chemical engineering preferred.
• Minimum 2 years of working experience.
• Strong interpersonal skills and influencing ability.
• Self-starter with proactive approach.
• Preferred: 2+ years in a technical sales environment.
• Understanding of sales & distribution with intermediate project management skills.

Responsibilities

• Engage customers, generate leads, and coordinate with field sales to schedule visits with target clients.
• Prospect and qualify new leads via outbound calls, emails, and inbound inquiries; tailor pitches to customer needs.
• Maintain accurate CRM records, track sales activities, and collaborate with marketing to optimize strategies and pipeline.
• Conduct outbound prospecting and manage sales cycles from contact to closure with cross-functional teams.
• Maintain timely records of all sales activities and client interactions in the CRM system.
• Develop and execute targeted campaigns reflecting MT's core values for customer needs.
• Provide timely reports on pipeline, market trends, and competitor activity to sales leadership.

Skills

Interpersonal skills

Influencing ability

Self-starter

Proactive

Education

Degree/Diploma in any discipline (Chemistry/Chemical Engineering preferred)

Tools

CRM software

Job description

Our Opening and Your Responsibilities

Responsibilities:

• Encompass a range of activities centered around customer engagement, lead generation, and coordinating with field sales representatives to schedule visits with targeted potential clients.
• Prospecting for and identifying new leads through outbound calls, emails, and inbound inquiries, thoroughly understanding customer needs, and tailoring sales pitches accordingly.
• Maintain accurate customer records, track sales activities using CRM tools, order resolution and collaborate with marketing and sales teams to optimize strategies and pipeline management.

Specific Roles:

• Conduct outbound prospecting and qualify inbound leads to develop a robust sales pipeline.
• Manage sales cycles from initial contact to contract closure, coordinating closely with marketing and field sales teams.
• Maintain accurate and timely records of all sales activities and client interactions in the CRM system.
• Develop and execute targeted campaigns that effectively communicate MT's core values, customized to meet the specific needs of each customer.
• Collaborate with cross-functional teams to ensure customer requirements and feedback are communicated and addressed.
• Achieve assigned performance indicator and contribute to team revenue goals.
• Continuously update product knowledge to provide relevant information and value to customers.
• Consistently update CRM expertise to offer accurate guidance and timely resolution for order processing inquiries.
• Provide timely reports on pipeline status, market trends, and competitor activity to sales leadership.

What You Need to Succeed

Mandatory:

• Degree/Diploma in any discipline preferably in Chemical/Chemical Engineering or related field
• Strong interpersonal skills and influencing ability
• Minimum 2 years of working experience
• Self-starter with a proactive approach

Preferred:

• Minimum 2 years working experience in a technical sales environment
• Understanding of sales & distribution with intermediate project management skills

Our Offer to You

• Fixed 1.5-month contractual bonus
• Medical Insurance, Dental and other allowances
• Career growth
• Work with a good team
• Skills development

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.