Sales Support Officer

Petersime Southeast Asia Sdn Bhd; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

Petersime Southeast Asia Sdn Bhd is seeking a Sales Support Officer to act as the link between the global commercial team and technical back-office teams in the Petaling Jaya region. You will prepare quotations, coordinate with designers and pre-sales engineers, and ensure timely delivery of qualitative proposals to agents and customers.

On acceptance of proposals, you will convert CPQ to ERP, follow up with production planning, and prepare order confirmations and sales contracts in coordination

Responsibilities

• Coordinate quotations and proposals with layout designers, pre-sales engineers, hatchery design experts and product management.
• Convert accepted commercial proposals into sales orders (CPQ to ERP) and communicate project details with production planning.
• Act as central point of contact for Petersime agents and distributors.
• Prepare order confirmations and sales contracts in consultation with Master Planning/Finance.
• Support the commercial team when visiting customers and participate in regional seminars and exhibitions.

Job description

As Sales Support Officer, you are the link between the global commercial team and the technical back-office teams at Petersime. You report to the Sales Support Team lead in Belgium.

Based on the input from the commercial team, you prepare quotations in collaboration with the layout designers, pre-sales engineers, hatchery design experts and product management, and proactively follow up their completion, within the target lead time. Together with the commercial team you are responsible for the delivery of qualitative proposals to agents and customers.

After a commercial proposal is accepted by the customer, you turn the proposal (CPQ) into a sales order (ERP) and communicate all relevant project information with the production planning team. The following processes are your core activities:

You add new project inquiries to the planning and actively follow up their status with the technical back-office teams to maintain the deadlines for your quotations.

You formalize and check the coherence of the offer package, according to specifications and lead times, and send the proposal to the commercial team and/or agent.

You operate as the central point of contact for requests from Petersime agents and distributors.

Once the customer accepts the proposal, you prepare the Order Confirmation (OC) as well as the sales contract with agents/customers in consultation with Master Planning/Finance

Upon signature of the customer, you convert the OC into a Sales Order (CPQ to ERP)

You provide support to the commercial team when visiting customers and participate in relevant seminars and exhibitions for the region.