SALES SUPPORT EXECUTIVE / OFFICER

Linocraft Printers Sdn Bhd; Johor; On-site; MYR 26,000 - 46,000; Full time

Benefits offered by this job

On-the-job training

Career development opportunities

Supportive environment

Job summary

Linocraft Printers Sdn Bhd in Johor Bahru is seeking a motivated Sales Support Executive to coordinate orders, samples, and deliveries while supporting sales and customer service teams. Fresh graduates are encouraged to apply as on‑the‑job training and mentorship are provided by an experienced Team Leader, with opportunities to grow in manufacturing operations and supply chain.

Your duties include handling inquiries, processing orders, coordinating with production, and maintaining accurate

Qualifications

• Bachelor's degree required.
• Fresh graduates strongly encouraged to apply.
• Good communication skills in English, Bahasa Malaysia and Mandarin.
• Basic MS Office knowledge (Excel, Word, Outlook).
• Organized, detail-oriented and willing to learn.

Responsibilities

• Handle customer inquiries and provide updates on orders, deliveries and product requirements.
• Coordinate customer sample requests with production and quality teams; monitor delivery schedules.
• Process customer purchase orders and monitor progress from confirmation to delivery; liaise with production planning.
• Work with Sales, Production, Planning, Procurement, Quality and Logistics to resolve issues.
• Maintain records of orders, quotations, samples and communications; support basic sales reporting and order tracking.

Skills

English communication

Bahasa Malaysia

Mandarin communication

Education

Bachelor's Degree in Business Administration, Marketing, Supply Chain Management, or related disciplines

Tools

Microsoft Office

Job description

Fresh graduates are encouraged to apply - training and guidance provided.

Work closely with an experienced Team Leader in a supportive team environment.

Gain hand-on experience in customer service, sales coordination, and manufacturing operations.

Opportunities for career development and professional growth.

Job Description

We are looking for a motivated and detail-oriented Sales Support Executive / Officer to join our growing team!

In this role, you will support our sales and customer service operations by coordinating customer orders, samples, and deliveries while working closely with internal departments.

No prior manufacturing experience is required.

Fresh graduates are welcome, as guidance and on-job training will be provided by our experienced Team Leader.

Key Responsibilities

1. Customer Service & Communication

Handle customer inquiries and provide timely updates on orders, deliveries, and product requirements.

Maintain positive relationships with customers through professional communication.

Assist in resolving customer feedback and service-related issues.

2. Sample Coordination

Coordinate customer sample requests with production and quality teams.

Monitor sample preparation, delivery schedules, and customer feedback.

Follow up on sample approvals and required revisions.

3. Order Processing & Management

Process customer purchase orders and monitor order progress from confirmation to delivery.

Coordinate with production planning to ensure orders meet customer requirements and delivery schedules.

Proactively follow up on outstanding orders and delivery arrangements.

4. Internal Coordination

Work closely with Sales, Production, Planning, Procurement, Quality, and Logistics teams.

Assist in resolving order-related issues to ensure smooth daily operations.

5. Documentation & Reporting

Maintain accurate records of customer orders, quotations, samples, and communications.

Prepare basic sales support reports and order tracking updates.

Assist with customer complaints, product returns, and quality-related follow-ups.

Job Requirements

Bachelor's Degree in Business Administration, Marketing, Supply Chain Management, or related disciplines.

Fresh graduates are strongly encouraged to apply.

Good communication skills in English, Bahasa Malaysia, and Mandarin, as the role involves communication with Mandarin-speaking customers.

Basic knowledge of Microsoft Office (Excel, Word, Outlook).

Organized, responsible, detail-oriented, and willing to learn.

Good teamwork skills and a positive working attitude.

Previous experience in customer service, sales coordination, or manufacturing is an added advantage but not compulsory.

What We Offer

Guidance and on-job training from an experienced Team Leader.

Exposure to customer management, production planning, and supply chain operations.

Opportunities to develop communication, coordination, and problem-solving skills.

A supportive working environment with opportunities for career advancement

Company Overview

Linocraft is one of the proud home-grown enterprises, that has emerged as Malaysia's foremost provider for premium printing and packaging solutions.

Listed on Hong Kong Stock Exchange, Linocraft has one of the largest and finest printing facilities in the region, and serves a multitude of industries across various countries.

Powered by a dedicated workforce of close to 1000 personnel, we value each personnel as we believe being united, we can soar to greater heights.

Join us to start a great career, and be a part of tomorrow's success.

Find out more about us at www.linocraftprinters.com