Sales Support - Engineer

Private Advertiser; Shah Alam; On-site; MYR 42,000 - 65,000; Full time

Job summary

Private Advertiser is seeking an Engineering Support Admin to assist the biomedical engineering team with installing, testing, commissioning, maintaining and repairing medical equipment. The role focuses on coordinating work processes and executing customer management initiatives to achieve high satisfaction.

The successful candidate will help manage warranties, preventive maintenance, and service orders while ensuring compliance with quality management standards.

Responsibilities

• Support installation, testing, commissioning, maintenance and repairs of medical equipment.
• Administer preventive maintenance plans to increase productivity and reduce downtime.
• Coordinate work processes to ensure efficient resource allocation.
• Prepare customer quotations and follow up on purchase orders.
• Process service orders, billing and delivery in alignment with procedures.
• Ensure compliance with QMS and regulatory requirements.

Tools

D365FO Installed Base

SPARKS

Job description

Engineering Support Admin support the biomedical engineering team of the organization. He/She applies policies and procedures, coordination of work processes and outcomes in various areas including installation, testing, commissioning, maintenance and repairs of medical equipment. He/She is also responsible for achieving the highest level of customer satisfaction through the execution of customer management initiatives.

Key Result Areas

Operational Excellence

Track and update performance objectives, namely: -

Manage tools for controlling, monitoring and measuring KPIs

Coordinate job requests to ensure efficient and effective resource allocation

Administer and execute the preventive maintenance plan to increase productivity, decrease waste, improve work execution and reduce unexpected breakdowns and/or failures

Management of D365FO Installed Base and Contract creation, SPARKS CASE and Work Order

Spare parts Inventory Planning, purchase requisition (indent request order to IM)

Administer and prepare customer quotation, follow up for customer purchase order

Execute the processing of customer service order/purchase order received

Execute the administration of service orders creation, customer billing, and delivery.

Compliance to various QMS and regulatory requirement

Productivity & Efficiency in Turnaround Time

Manage and coordinate the installation, testing, operation, maintenance and repair of medical devices

Plan and coordinate all pre-delivery and commissioning work

Execute and/or facilitate all service jobs, including but not limited to warranty, preventive and breakdown, in accordance with established best practices and processes to ensure productivity and efficiency in turnaround time

Monitor IM spare part purchase order-to-receiving turnaround time

Customer Relationship Management

Build and maintain relationships with customers, work closely with the customers on all day-to-day operational matters

Monitor and review customer service standards and key metrics to identify performance gaps

Execute customer management program(s) including the collection and collation of customer feedback to identify opportunities and areas for improvement

Handle all customer complaints or queries; escalation unresolved issues to Head of Department and/or management