SALES SUPPORT / ACCOUNT MANAGER

AKT Components Sdn Bhd; Simpang Ampat; On-site; MYR 36,000 - 60,000; Full time

Job summary

AKT Components Sdn Bhd is seeking a proactive Sales Support/Account Manager to handle existing customers and support daily sales activities in Penang. You will coordinate with internal teams to meet customer requirements and prepare quotations.

Ideal candidates hold a Diploma or Degree in Business, Marketing, Sales, or Engineering, with 3–5 years in sales support or account management. Mandarin, English and Bahasa Malaysia skills are preferred.

Qualifications

• Diploma or Degree in Business, Marketing, Sales, Engineering, or a related field.
• 3-5 years of experience in sales support, account management, customer service, or a similar position.
• Experience in a manufacturing / engineering environment will be an advantage.
• Good communication and interpersonal skills.
• Strong follow-up, coordination, and problem-solving skills.
• Able to communicate well in Mandarin (for China and Taiwan customers) English and Bahasa Malaysia.
• Good knowledge of Microsoft Office, especially Excel and Word.
• Able to work independently and coordinate with different departments.
• Willing to travel for customer visits when required.

Responsibilities

• Manage and maintain good relationships with existing customers.
• Handle customer inquiries, requests, feedback, and follow-ups.
• Prepare quotations and follow up on quotation status.
• Follow up on customer RFQs, purchase orders, samples, and new projects.
• Coordinate with Engineering, Production, QA, Planning, and Finance to meet customer requirements.
• Monitor order and delivery status and update customers accordingly.
• Follow up on outstanding quotations and potential sales opportunities.
• Identify opportunities to increase sales from existing customers.
• Assist in customer meetings, visits, presentations, and business discussions.
• Maintain accurate customer and sales records.

Skills

Communication skills

Interpersonal skills

Follow-up

Coordination

Problem-solving

Education

Diploma or Degree in Business, Marketing, Sales, Engineering

Tools

Microsoft Office (Excel, Word)

Job description

Managing customer accounts while supporting daily sales activities. This role is suitable for someone who enjoys communicating with customers, coordinating with internal teams, following up on quotations and orders, and building long-term customer relationships.

Key responsibilities

Manage and maintain good relationships with existing customers.

Handle customer inquiries, requests, feedback, and follow-ups.

Prepare quotations and follow up on quotation status.

Follow up on customer RFQs, purchase orders, samples, and new projects.

Coordinate with Engineering, Production, QA, Planning, and Finance to meet customer requirements.

Monitor order and delivery status and update customers accordingly.

Follow up on outstanding quotations and potential sales opportunities.

Identify opportunities to increase sales from existing customers.

Assist in customer meetings, visits, presentations, and business discussions.

Maintain accurate customer and sales records.

About you

Diploma or Degree in Business, Marketing, Sales, Engineering, or a related field.

3-5 years of experience in sales support, account management, customer service, or a similar position.

Experience in a manufacturing / engineering environment will be an advantage.

Good communication and interpersonal skills.

Strong follow-up, coordination, and problem-solving skills.

Able to communicate well in Mandarin (for China and Taiwan customers) English and Bahasa Malaysia.

Good knowledge of Microsoft Office, especially Excel and Word.

Able to work independently and coordinate with different departments.

Willing to travel for customer visits when required.

Direct Manufacturer to the Semiconductor Industry

AKT Components manufactures chemical mechanical polishing (CMP) retaining rings and provides CMP R&D Services for consumable testing and qualification.

Direct Manufacturer to the Semiconductor Industry

AKT Components manufactures chemical mechanical polishing (CMP) retaining rings and provides CMP R&D Services for consumable testing and qualification.