Sales Supervisor / Sales Executive

Wah Chan; Selangor; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Staff discount

Staff insurance coverage

Year-end bonus

Overseas training

Medical claims

Job summary

Wah Chan in Wisma Wah Chan HQ, PJ, is seeking a passionate Retail Sales professional to deliver excellent customer service, meet sales targets, and support daily outlet operations. Experience in jewellery retail is an advantage, with strong communication skills and a customer-focused attitude.

You may be considered for a Senior Sales Executive role based on performance, and you will contribute to promotions, product knowledge, and lasting customer relationships.

Qualifications

• Minimum SPM / Diploma / Degree or equivalent.
• Retail sales, customer service, or jewellery experience is an added advantage.
• Strong communication and interpersonal skills.
• Customer-focused, positive attitude, and willing to learn.
• Target-driven with the ability to work in a fast-paced retail environment.
• Willing to work on weekends and public holidays based on retail schedules.

Responsibilities

• Provide professional customer service and product consultation to customers.
• Understand customer needs and recommend suitable jewellery products.
• Create a pleasant shopping experience to build customer satisfaction and loyalty.
• Achieve individual and outlet sales targets.
• Support promotional campaigns and sales activities to drive business performance.
• Build and maintain good relationships with customers.
• Encourage repeat purchases and develop long-term customer connections.
• Develop strong knowledge of jewellery products, features, and benefits.
• Provide accurate product information and recommendations to customers.
• Support daily outlet operations, including product display, stock arrangement, and outlet cleanliness.
• Ensure smooth sales transactions and proper handling of customer orders.

Skills

Retail sales

Customer service

Jewellery experience

Communication skills

Interpersonal skills

Weekend work

Education

SPM / Diploma / Degree

Job description

Location: Wisma Wah Chan HQ, PJ

Job Description

We are looking for passionate and customer-oriented Retail Sales to join our retail jewellery team. You will be responsible for delivering excellent customer service, achieving sales targets, and supporting daily outlet operations. Candidates with stronger retail sales experience may be considered for the Senior Sales Executive position.

What You’ll Do:

Sales & Customer Service

• Provide professional customer service and product consultation to customers.

• Understand customer needs and recommend suitable jewellery products.

• Create a pleasant shopping experience to build customer satisfaction and loyalty.

Sales Achievement

• Achieve individual and outlet sales targets.

• Support promotional campaigns and sales activities to drive business performance.

Customer Relationship

• Build and maintain good relationships with customers.

• Encourage repeat purchases and develop long-term customer connections.

Product Knowledge

• Develop strong knowledge of jewellery products, features, and benefits.

• Provide accurate product information and recommendations to customers.

Outlet Operations

• Support daily outlet operations, including product display, stock arrangement, and outlet cleanliness.

• Ensure smooth sales transactions and proper handling of customer orders.

What We’re Looking For:

• Minimum SPM / Diploma / Degree or equivalent.

• Retail sales, customer service, or jewellery experience is an added advantage.

• Strong communication and interpersonal skills.

• Customer-focused, positive attitude, and willing to learn.

• Target-driven with the ability to work in a fast-paced retail environment.

• Willing to work on weekends and public holidays based on retail schedules.

Career Benefits:

• Comprehensive training and career development opportunities.

• Clear career progression pathway to leadership roles.

• Competitive salary package with sales incentives.

• Staff purchase discount on jewellery products.

• Staff insurance coverage.

• Year-end bonus based on performance.

• Overseas training and business development opportunities.

• Medical claim benefits.