Retail Sales Supervisor / Sales Assistant

Wah Chan; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Training & development

Career progression

Sales incentives

Staff discount

Insurance coverage

Year-end bonus

Overseas training

Medical benefits

Job summary

Wah Chan Malaysia is seeking passionate Retail Sales to join our jewellery team at various locations across Malaysia, including HQ in PJ. You will deliver excellent customer service, meet sales targets, and support daily outlet operations.

Candidates with stronger retail sales experience may be considered for Senior Sales Executive. The role requires strong communication, a customer-focused attitude, and willingness to work weekends.

Qualifications

• Minimum SPM / Diploma / Degree or equivalent.
• Retail sales, customer service, or jewellery experience is an added advantage.
• Strong communication and interpersonal skills.
• Customer-focused, positive attitude, and willing to learn.
• Target-driven with the ability to work in a fast-paced retail environment.
• Willing to work on weekends and public holidays based on retail schedules.

Responsibilities

• Provide professional customer service and product consultation to customers.
• Understand customer needs and recommend suitable jewellery products.
• Create a pleasant shopping experience to build customer satisfaction and loyalty.
• Achieve individual and outlet sales targets.
• Support promotional campaigns and sales activities to drive business performance.
• Build and maintain good relationships with customers.
• Encourage repeat purchases and develop long-term customer connections.
• Develop strong knowledge of jewellery products, features, and benefits.
• Provide accurate product information and recommendations to customers.
• Support daily outlet operations, including product display, stock arrangement, and outlet cleanliness.
• Ensure smooth sales transactions and proper handling of customer orders.

Skills

Customer service

Communication

Interpersonal skills

Sales mindset

Teamwork

Education

SPM / Diploma / Degree or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Location: Various locations across Malaysia (Wah Chan Branches) & HQ, PJ

We are looking for passionate and customer-oriented Retail Sales to join our retail jewellery team. You will be responsible for delivering excellent customer service, achieving sales targets, and supporting daily outlet operations. Candidates with stronger retail sales experience may be considered for the Senior Sales Executive position.

What You’ll Do:

Sales & Customer Service

• Provide professional customer service and product consultation to customers.

• Understand customer needs and recommend suitable jewellery products.

• Create a pleasant shopping experience to build customer satisfaction and loyalty.

Sales Achievement

• Achieve individual and outlet sales targets.

• Support promotional campaigns and sales activities to drive business performance.

Customer Relationship

• Build and maintain good relationships with customers.

• Encourage repeat purchases and develop long-term customer connections.

Product Knowledge

• Develop strong knowledge of jewellery products, features, and benefits.

• Provide accurate product information and recommendations to customers.

Outlet Operations

• Support daily outlet operations, including product display, stock arrangement, and outlet cleanliness.

• Ensure smooth sales transactions and proper handling of customer orders.

What We’re Looking For:

• Minimum SPM / Diploma / Degree or equivalent.

• Retail sales, customer service, or jewellery experience is an added advantage.

• Strong communication and interpersonal skills.

• Customer-focused, positive attitude, and willing to learn.

• Target-driven with the ability to work in a fast-paced retail environment.

• Willing to work on weekends and public holidays based on retail schedules.

Career Benefits:

• Comprehensive training and career development opportunities.

• Clear career progression pathway to leadership roles.

• Competitive salary package with sales incentives.

• Staff purchase discount on jewellery products.

• Staff insurance coverage.

• Year-end bonus based on performance.

• Overseas training and business development opportunities.

• Medical claim benefits.