Sales & Service Engineer

Turcomp EMS Sdn Bhd; Puchong; On-site; MYR 67,000 - 112,000; Full time

Job summary

Turcomp EMS Sdn Bhd is seeking a proactive Mechanical Engineering professional to manage key customer accounts and develop new business opportunities in Malaysia. You will handle techno-commercial discussions, tender submissions, and provide after-sales support to ensure client satisfaction.

The ideal candidate holds a Bachelor's Degree or Higher Diploma in Mechanical Engineering and has 1–2 years of relevant experience; fresh graduates are welcome.

Qualifications

• Fluent in written and spoken English and Bahasa Malaysia.
• Strong analytical and communication skills.

Responsibilities

• Manage key customer accounts and develop new business opportunities.
• Provide technical and commercial sales support, including tender submissions and proposals.
• Coordinate project execution from award through completion, including site visits and customer meetings.
• Monitor project costs, schedules, and resources to ensure timely delivery.
• Follow up payments and maintain healthy accounts receivable.

Skills

English

Bahasa Malaysia

Education

Bachelor or Higher Diploma in Mechanical Engineering

Job description

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• Manage key customer accounts and actively develop new business opportunities.
• Sales and Marketing of rotating, static equipment and other industrial equipment products and solutions.
• Provide excellent customer service, including daily operational support, field service coordination, and after-sales support activities.
• Conduct techno-commercial discussions and negotiations with suppliers to maximize project and order success rates.
• Respond promptly to customer inquiries and requirements to ensure high levels of customer satisfaction.
• Liaise with customers and project engineers to assess equipment requirements and recommend suitable solutions.
• Participate in tender submissions, proposal preparation, and sales presentations to clients.
• Understand customer needs and provide effective technical and commercial sales & services support.
• Build and maintain strong customer relationships through regular visits, follow-ups, and account management activities.
• Prepare tenders and coordinate project execution to ensure smooth delivery.
• Follow up payment collections and maintain healthy account receivables.
• Attend meetings, site visits, customer appointments, and relevant authority offices as required.
• Coordinate and manage project execution from project award through to successful completion and handover.
• Develop project schedules, monitor progress, and ensure timely completion of project milestones.
• Liaise and coordinate effectively with clients, consultants, suppliers, subcontractors, and internal departments to ensure smooth project execution.
• Attend project kick-off meetings, site coordination meetings, progress meetings, and client meetings as required.Monitor project costs, budgets, and resource utilization to ensure cost-effective project delivery.
• Maintain and manage all project documentation, reports, records, and correspondence in accordance with company procedures.
• Coordinate the procurement of materials, equipment, and services, and monitor delivery schedules to support project timelines.
• Plan and coordinate project testing, commissioning, inspections, and final handovers to clients.
• Review technical specifications, engineering drawings, and project requirements to ensure compliance with contract specifications.
• Prepare and maintain engineering documentation, method statements, technical reports, and other project-related documents.
• Provide technical advice and support to customers, clients, and project teams throughout the project lifecycle.
• Assist in troubleshooting technical issues and implementing effective engineering solutions.
• Coordinate engineering design changes, revisions, and approvals as required during project execution.
• Ensure all engineering work complies with applicable codes, standards, client specifications, and statutory requirements.
• Review purchase orders, contracts, and project documentation to ensure compliance with contractual obligations.
• Prepare project progress claims, variation order documentation, and supporting records where applicable.
• Monitor and manage variation orders, additional work, and contract amendments throughout the project.
• Assist with invoice preparation, submission, payment follow-up, and collection activities to support project cash flow.
• Ensure all contractual deliverables and obligations are fulfilled in accordance with the contract terms and project schedule.
• Ensure compliance with the Company's Quality Management System (QMS), policies, procedures, and applicable ISO standards.
• Comply with all workplace safety, health, environmental (HSE), and client-specific safety requirements at all times.
• Participate in safety briefings, toolbox meetings, site inspections, and HSE initiatives as required.
• Maintain accurate project records, documentation, and filing systems for audit and reference purposes.
• Submit regular project progress updates and reports to management.
• Support business development activities, including technical presentations, customer visits, and proposal preparation, when required.
• Perform any other duties and responsibilities as assigned by Management from time to time in support of the Company's business operations.

REQUIREMENTS

• Bachelor's Degree or Higher Diploma in Mechanical Engineering or a related engineering discipline.
• Preferably 1–2 years of relevant working experience; fresh graduates are also encouraged to apply.
• Experience in the Oil & Gas industry will be an added advantage.
• Positive, proactive, and self-motivated with the ability to work independently with minimal supervision.
• Strong analytical, problem-solving, and decision-making skills, with excellent presentation and written communication abilities.
• Fluent in both written and spoken English and Bahasa Malaysia.
• Possess own transportation and willing to travel and work outstation when required.