Sales Ops & Deal Desk Specialist

Kaiterra; Malaysia; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Kaiterra seeks an Executive Sales Assistant to be the operational engine for the sales team, ruthlessly protecting Account Executives' time and owning the backend of the sales cycle. You will be the CRM expert, cross-functional wrangler, and AE's indispensable right-hand.

This high-impact, hybrid role blends sales operations, deal coordination, and project management, ideal for someone who loves execution, building efficient processes, and driving complex deals over the finish line.

Qualifications

• A minimum of 3-5 years in a fast-paced sales support, deal desk, or sales operations role.
• Experience in B2B SaaS, tech, or complex hardware/software with long sales cycles.
• Expert-level CRM proficiency (HubSpot preferred).
• Proven ability to draft complex proposals, SOWs, or technical quotes.
• Strong project management skills and end-to-end deal lifecycle ownership.
• Excellent English communication across departments and with enterprise clients.

Responsibilities

• Act as the primary project manager for all open deals in the pipeline and coordinate with Legal, Finance, and Logistics to secure approvals and push contracts forward.
• Intercept internal questions so AEs aren’t distracted by non-sales pings.
• Draft initial drafts for proposals and RFQs and perform initial solution design and device mapping.
• Manage the Closed Won process and hand over to Customer Success with complete client context.
• Maintain 100% accurate deal information, including stages, close dates, and PO numbers.
• Log discovery notes, map stakeholders, and document key follow-ups within 24 hours of an AE meeting.
• Identify bottlenecks and work with the Head of Enablement to build reusable sales assets (templates, FAQ docs, process matrices).
• Coordinate client-facing logistics and scheduling, routing, and tracking.

Skills

CRM proficiency

Project management

Proposal drafting

Communication skills

Tools

HubSpot

Job description

Kaiterra seeks an Executive Sales Assistant to be the operational engine for the sales team, ruthlessly protecting Account Executives' time and owning the backend of the sales cycle. You will be the CRM expert, cross-functional wrangler, and AE's indispensable right-hand.

This high-impact, hybrid role blends sales operations, deal coordination, and project management, ideal for someone who loves execution, building efficient processes, and driving complex deals over the finish line.