Sales Operations Lead - ERP & Order Execution

Jobstreet Malaysia; Kuala Selangor; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Competitive rewards

Job summary

Jobstreet Malaysia in Puncak Alam, Selangor, is seeking a proactive Sales Operations Executive to coordinate order-to-delivery processes within our Supply Chain team. You will ensure accurate documentation, maintain ERP data, and act as the central link between sales, production, warehouse, logistics, and finance.

The role emphasizes cross-functional collaboration, process optimization, and delivering exceptional customer service.

Qualifications

• Diploma or Bachelor's Degree in Supply Chain Management, Business Administration, Logistics, Engineering, or related field.
• Minimum 3 years of experience in sales operations, customer service, or supply chain coordination within a manufacturing environment.
• Hands-on ERP experience; ERP Power User or involvement in ERP implementation is a plus.
• Exposure to export documentation and international shipping processes is preferred.
• Fluent in English and Bahasa Malaysia (written and spoken).

Responsibilities

• Sales Order Management: Handle the full order-to-delivery workflow, including processing customer purchase orders (POs), issuing order confirmations, and coordinating delivery commitments.
• Customer Service & Communication: Act as the primary point of contact for customer inquiries regarding order status, delivery schedules, and documentation.
• Production & Logistics Coordination: Work closely with Production, Planning, Purchasing, Warehouse, and Logistics teams to ensure timely order fulfillment.
• Shipping & Documentation: Prepare shipping and export documentation, including Delivery Orders, Packing Lists, Commercial Invoices, and required certificates.
• ERP & Process Optimization: Act as a Key User for order management modules within the ERP system; participate in ERP rollout tasks and process improvements.

Skills

ERP experience

Customer-oriented

Organizational skills

Education

Diploma or Bachelor's Degree in SCM/Logistics

Tools

ERP systems

Job description

Jobstreet Malaysia in Puncak Alam, Selangor, is seeking a proactive Sales Operations Executive to coordinate order-to-delivery processes within our Supply Chain team. You will ensure accurate documentation, maintain ERP data, and act as the central link between sales, production, warehouse, logistics, and finance.

The role emphasizes cross-functional collaboration, process optimization, and delivering exceptional customer service.