Sales Operations Intern

Aonic; Subang Jaya; On-site; MYR 17,000 - 28,000; Part time

Job summary

Aonic in Subang Jaya, Malaysia is offering a Sales Operations Internship to support daily operations for our Lifestyle brands. You will handle customer chats, assist with aftersales, monitor inventory, and review listings across marketplaces while gaining exposure to distributor sales operations.

The role suits detail-oriented, proactive learners who communicate clearly, work well in a small team, and are available for at least 3 months. Mandarin is a bonus.

Qualifications

• Detail-oriented and vigilant for listing accuracy.
• Clear, professional customer communication.
• Reliable with recurring, process-driven tasks.
• Proactive and able to work independently after guidance.
• Strong communication and time management.
• Willing to learn in a fast-paced, small-team environment.
• Available for at least 3 months.

Responsibilities

• Handle recurring customer chat replies across ecommerce marketplaces (Shopee, Lazada, TikTok Shop), WhatsApp, Facebook, and Instagram, ensuring timely and accurate responses.
• Assist in resolving aftersales issues related to LiberNovo and Enabot products, coordinating with internal teams to close cases.
• Conduct regular inventory checks across platforms and flag any unusual discrepancies (stock mismatches, sudden drops, missing SKUs, etc.).
• Review product descriptions and titles across marketplaces, identifying outdated, inconsistent, or inaccurate listings for correction.
• Get first-hand exposure to how a distributor operates, from sales operations to broader commercial functions, working closely with a hands-on team.
• Contribute fresh ideas and take ownership of new approaches; the team is small, so there's real room to try things and shape how tasks get done.

Skills

Detail-oriented

Customer communication

Time management

Independent worker

Proactive learner

Team-friendly

Mandarin (bonus)

Job description

Sales Operations Intern (Lifestyle Brands)

We're looking for a Sales Operations Intern to support the day-to-day operations of our Lifestyle brands. This is a hands-on role for someone who is organized, proactive, eager to learn, and excited to see how a distributor runs sales and operations from the inside. You'll gain direct experience working with emerging D2C lifestyle and tech brands (LiberNovo, Enabot).

Key Responsibilities

• Customer Chat Support: Handle recurring customer chat replies across ecommerce marketplaces (Shopee, Lazada, TikTok Shop), WhatsApp, Facebook, and Instagram, ensuring timely and accurate responses.

• Aftersales Support: Assist in resolving aftersales issues related to LiberNovo and Enabot products, coordinating with internal teams to close cases.

• Inventory Monitoring: Conduct regular inventory checks across platforms and flag any unusual discrepancies (stock mismatches, sudden drops, missing SKUs, etc.).

• Listing Quality Checks: Review product descriptions and titles across marketplaces, identifying outdated, inconsistent, or inaccurate listings for correction.

• Distributor & Sales Ops Exposure: Get first-hand exposure to how a distributor operates, from sales operations to broader commercial functions, working closely with a hands-on team

• New Initiatives: Contribute fresh ideas and take ownership of new approaches; the team is small, so there's real room to try things and shape how tasks get done.

About You

• Detail-oriented, you notice when something looks off, whether it's a listing typo or a number that doesn't add up.

• Comfortable communicating with customers in a clear, professional, and friendly manner.

• Reliable with recurring, process-driven tasks; comfortable following a defined workflow without needing to be reminded.

• Proactive and able to work independently after guidance.

• Strong communication and time management skills.

• Comfortable working in a fast-paced, small-team environment.

• Eager to learn and explore new ideas in sales operations.

• Available for at least 3 months of internship.

• Proficiency in Mandarin (spoken and written) is a bonus.

This internship offers hands-on experience in how a distributor operates, giving the intern real exposure to sales operations, ecommerce, and cross-brand coordination, not purely administrative work.