Sales & Operations Coordinator| 12-Month Contract

Airswift; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Airswift in Malaysia is seeking an AsPAC Sales & Operations Coordinator to help the regional commercial and operational teams. This hands-on role coordinates quotations, supplier inputs, orders and invoicing, working with customers, sales, marketing and finance across Asia Pacific.

You'll stay highly organized, manage multiple activities and stakeholders, and ensure accurate documentation, trackers and timely information flows to support revenue and customer satisfaction.

Qualifications

• Bachelor's degree or diploma in any discipline.
• Minimum 2 years in coordinator or commercial operations support.
• Strong organisational and administrative skills with attention to detail.
• Experience supporting sales, commercial operations, or customer service.
• Comfortable preparing quotations and handling pricing information.
• Experience interacting with customers and suppliers.
• Good numeric skills and Excel proficiency.
• Ability to manage multiple activities and follow up actions proactively.
• Strong written and verbal communication in English.
• Experience across countries, cultures, time zones.

Responsibilities

• Prepare and coordinate customer quotations based on pricing and direction from the sales team.
• Support preparation of customer proposals and related commercial documentation.
• Coordinate customer requests for product, pricing, availability and delivery information.
• Maintain quotation records and follow up outstanding quotations with the sales owner.
• Assist with customer onboarding, master-data requirements and sales administration.
• Support maintenance of customer, opportunity and basic sales reporting information.
• Obtain quotations from suppliers and coordinate pricing, lead times, and documentation.
• Coordinate supplier pricing, lead times, availability and documentation.
• Maintain supplier quotation records.
• Follow up suppliers to ensure timely information.
• Support purchase requisition and purchase order coordination.
• Support customer orders from quotation through delivery and invoicing.
• Liaise with supply chain, distributors, logistics providers and internal teams on order status.
• Coordinate documentation required to support deliveries.
• Track outstanding operational actions and elevate delays.
• Maintain trackers covering quotations, orders, deliveries and invoices.
• Coordinate with Sales, customers, Finance to support invoicing.
• Maintain visibility of orders, deliveries and invoices for reporting.
• Track purchase orders and related spend for cost monitoring.
• Maintain commercial records and reconciliation support.

Skills

Coordination

Sales administration

Customer service

Communication

Excel

Time management

Education

Bachelor's degree / Diploma

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Teams

Job description

Mode: Hybrid (3 Days Office & 2 Days Remote)

Role Objective:

The AsPAC Sales & Operations Coordinator provides day-to-day commercial and operational support to the AsPAC Thermal Management team. The role serves as the coordination point between customers, the sales team, suppliers, distributors, marketing and internal finance and operations teams.

The objective is to make it easier for the commercial team to execute business by ensuring quotations, supplier inputs, orders, invoicing and marketing activities are progressed accurately and efficiently. This is a hands-on role suited to someone who is highly organised, commercially aware and comfortable managing multiple activities and stakeholders across the Asia Pacific region.

Key Responsibilities:

Sales and customer support

• Prepare and coordinate customer quotations based on pricing and commercial direction provided by the sales team.
• Support preparation of customer proposals and related commercial documentation.
• Coordinate customer requests for product, pricing, availability and delivery information.
• Maintain quotation records and follow up outstanding quotations with the relevant sales owner.
• Assist with customer onboarding, master-data requirements and sales administration.
• Support maintenance of customer, opportunity and basic sales reporting information.

Supplier and procurement coordination

• Obtain quotations from suppliers and service providers in support of customer opportunities.
• Coordinate supplier pricing, lead times, availability and commercial documentation.
• Maintain supplier quotation and pricing records.
• Follow up suppliers to ensure information is provided within required customer timelines.
• Support purchase requisition and purchase order coordination where required.

Order and operational coordination

• Support customer orders from quotation through delivery and invoicing.
• Liaise with supply chain, distributors, logistics providers and internal teams on order status.
• Coordinate documentation required to support deliveries.
• Track outstanding operational actions and elevate potential delays or issues to the relevant commercial owner.
• Maintain clear trackers covering quotations, orders, deliveries and invoices.

Invoicing and commercial administration

• Coordinate with Sales, customers, Finance and Shared Services to support accurate and timely invoicing.
• Provide or coordinate information and documentation required for invoicing and help resolve administrative blockers.
• Maintain visibility of orders, deliveries and invoices to support commercial and finance activities.
• Track purchase orders, supplier commitments and related spend to support cost monitoring and financial reporting.
• Maintain accurate and accessible commercial records and support reconciliation of orders, deliveries and invoices where required.

Marketing coordination

• Coordinate regional marketing activities, customer events, conferences and campaigns.
• Work with Market Development and Marketing teams to manage event logistics, suppliers and administration.
• Obtain supplier quotations for marketing activities and coordinate purchase and invoice requirements.
• Support preparation and distribution of customer-facing marketing collateral.
• Maintain the AsPAC marketing activity calendar and budget to support cost monitoring and financial forecasting/reporting.
• Coordinate local execution of broader Thermal Management marketing activities.

Required Qualifications & Core Competencies:

• Bachelor's degree / Diploma in any discipline.
• Minimum 2 years in coordinator / commercial operations support; prior sales administration, customer service or business operations experience (strong coordination/ administration)
• Strong organisational and administrative skills with excellent attention to detail.
• Experience supporting sales, commercial operations, customer service or business operations.
• Comfortable preparing quotations and handling pricing and commercial information.
• Experience interacting professionally with customers and suppliers.
• Good numerical skills and confidence using spreadsheets and commercial documentation.
• Ability to manage several activities simultaneously and proactively follow up actions.
• Strong written and verbal communication skills.
• Comfortable operating across different countries, cultures and time zones.
• Working knowledge of Microsoft Excel, PowerPoint, Word, Teams and Outlook.
• A practical, proactive approach with a willingness to solve problems rather than simply escalating them.
• Experience in a B2B, industrial, technology or data-centre environment would be advantageous.