Field Service IX – Thermal Start-up

Vertiv; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Vertiv Malaysia is seeking an experienced Start-up Project Manager for Thermal and Power Services to plan and direct service start-up activities. You will ensure efficient execution, meet sales targets within budget, and uphold Vertiv standards while leading a team of startup assistants and field engineers.

Responsibilities include developing project plans, managing resources, coordinating with cross-functional teams, and reporting KPI performance.

Qualifications

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related technical field.
• Trade or Engineering qualifications desirable
• 3–5 years minimum experience in commissioning, start-up, or servicing of thermal systems.
• Hands-on experience with: Precision cooling units (e.g., Vertiv CRV/CRAH), DX and chilled-water cooling systems, CDU setups and hydronic balancing, Control system setup, calibration, and HMI interface.
• Ability to lead CxL1 to CxL5 activities including: Power-up checks, Control logic testing, Functional & performance verification, Integration testing with BMS, SAT and documentation.
• Professional certifications in HVAC, refrigeration, or thermal systems are an added advantage.
• Strong understanding of data center cooling technologies (CRAC/CRAH, InRow/CRV, CDU, Chilled Water systems).

Responsibilities

• Develop project plans and manage resources to support project execution.
• Collaborate with Assistant Manager (Thermal) - Start-up to prepare forecasts and manage P&L, including orders, sales, and SG&A.
• Ensure purchasing procedures are followed and control local expenses within budget.
• Liaise with project and service operations teams to ensure all projects have appropriate resources.
• Maintain company equipment, vehicles, and capital assets in good working order.
• Ensure spare stocks and materials meet requirements and conduct regular stock audits.
• Report to the Senior Operation Manager monthly and highlight any regional issues promptly.
• Assist in training and participate in customer demonstrations or promotional seminars.
• Prepare and develop regular reports and analyses of business achievements, opportunities, and KPI performance.
• Review, develop, communicate sales policies and procedures to create a high-performing team.
• Manage and optimize the sales process for effective productivity.
• Identify opportunities to expand project services and actively engage prospects and customers.
• Work closely with the National Service Sales Manager to grow service offerings.

Skills

Project planning

Leadership

Customer communication

Troubleshooting

Startup & commissioning

Safety compliance

Travel readiness

Education

Bachelor/Master in Mechanical/Electrical/Mechatronics

Trade or Engineering qualifications desirable

Tools

BMS integration

HVAC control systems

M&E instrumentation

Job description

Job Description

Position Summary/Objectives of Incumbent:

The purpose of this position is to manage, plan, and direct the service start-up activities of Thermal and Power Services in Malaysia. The role ensures efficient execution of the start-up team to achieve sales targets within budget and always maintain the company’s image and standards.

Key Responsibilities

Operational Execution

• Ensure the division operates efficiently and delivers high standards of customer service.
• Develop project plans and manage resources to support project execution.
• Collaborate with Assistant Manager (Thermal) - Start-up to prepare forecasts and manage P&L, including orders, sales, and SG&A.
• Ensure purchasing procedures are followed and control local expenses within budget.
• Liaise with project and service operations teams to ensure all projects have appropriate resources.
• Maintain company equipment, vehicles, and capital assets in good working order.
• Ensure spare stocks and materials meet requirements and conduct regular stock audits.
• Report to the Senior Operation Manager monthly and highlight any regional issues promptly.
• Assist in training and participate in customer demonstrations or promotional seminars.
• Prepare and develop regular reports and analyses of business achievements, opportunities, and KPI performance.
• Review, develop, communicate sales policies and procedures to create a high-performing team.
• Manage and optimize the sales process for effective productivity.

Continuous Improvement

• Identify opportunities to expand project services and actively engage prospects and customers.
• Work closely with the National Service Sales Manager to grow service offerings.

Planning, Process And Reporting

• Collaborate with the Senior Operation Manager to develop short- and long-term business plans.
• Lead diverse projects aimed at improving operational and sales performance.
• Work cross-functionally to identify and address business improvement opportunities.

WHS, Environment & Quality

• Comply with all Work Health & Safety, Environmental, and Quality standards.
• Actively promote workplace safety.
• Ensure accurate timesheet completion and submission with required documentation.

Employees reporting to Incumbent

• Startup Assistant Managers
• Startup Customer engineers

Main Contacts Within Company

• MY Services Team
• Project Management Team
• Senior Operation Manager
• Business Development Managers
• Technical Support Group
• Finance

Main Contacts Outside The Company

• Customers
• Contractors
• suppliers

Education/Qualification

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related technical field.
• Trade or Engineering qualifications desirable
• 3–5 years minimum experience in commissioning, start‑up, or servicing of thermal systems.
• Hands‑on experience with:
• Precision cooling units (e.g., Vertiv CRV/CRAH)
• DX and chilled‑water cooling systems
• CDU setups and hydronic balancing
• Control system setup, calibration, and HMI interface
• Ability to lead CxL1 to CxL5 activities including:
• Power‑up checks
• Control logic testing
• Functional & performance verification
• Integration testing with BMS
• Site acceptance testing (SAT) and documentation
  

Professional certifications in HVAC, refrigeration, or thermal systems are an added advantage.

Strong understanding of data center cooling technologies (CRAC/CRAH, InRow/CRV, CDU, Chilled Water systems).

Competencies

• Strong troubleshooting and analytical skills for resolving thermal operational issues.
• Confident in facing customers and providing technical explanation during start‑up.
• Ability to guide and supervise Customer Engineers (CEs) during commissioning.
• Familiar with safety protocols (LOTO, site safety, cooling system handling).
• Ability to prepare test scripts, start‑up forms, and handover documentation.

Soft Skills

• Good communication skills when dealing with customers, PM, and site stakeholders.
• Strong leadership to take charge of testing & commissioning activities.
• Self‑driven, responsible, and able to work under pressure with minimal supervision.
• Willing to travel and support regional projects (MY/BN/SG if needed).

Additional Requirements

• Availability for standby or after‑hours support depending on project need.
• Physically fit for site activities.
• Team-oriented, able to mentor growing CE teams.

Time Travel Needed

• 90%